Professional Services Consultant

About the role

At Sift, our mission is to help businesses thrive and trust their customers through our innovative fraud detection and prevention solutions. We are a committed team of professionals driving the fight against online fraud and abuse, fostering a safer digital world. Our collaborative and inclusive workplace is a hub for creativity and innovation. Job Description: We are seeking a dynamic and outcome-driven Professional Services Consultant specializing in fraud detection and prevention to join our team at Sift. The ideal candidate will possess a blend of technical acumen, strategic thinking, and exceptional communication skills to deliver comprehensive, client-focused fraud solutions. As a Professional Services Consultant, you will play a pivotal role in ensuring the successful implementation and optimization of our fraud solutions, driving client satisfaction and business success.

Responsibilities

• Project Management:
• Monitor project progress, mitigate risks, and ensure on-time delivery within scope and budget.
• Collaborate with internal teams and stakeholders to ensure alignment and support throughout the project lifecycle.
• Solution Implementation:
• Lead the planning, coordination, and execution of fraud solution implementation projects.
• Customize Sift's fraud prevention solutions to meet specific customer requirements and ensure seamless integration with their existing systems to drive desired business outcomes.
• Develop and deliver comprehensive training programs and documentation on fraud detection and prevention for end-users.
• Present tailored fraud prevention strategies and solutions to key stakeholders.
• Technical Expertise:
• Stay current with industry trends, technology advancements, and best practices in fraud detection and prevention to provide thought leadership and strategic guidance.
• Work with product development teams to relay customer feedback and contribute to product innovation in fraud prevention.
• Collaboration, Reporting and Analysis:
• Work closely with across the business (Customer Success, Sales, Support, Engineering, etc.) to ensure alignment on being up to date with latest best practices to deliver the best solution to customers.
• Prepare and present detailed reports on project outcomes, performance metrics.

Requirements

• Bachelor's degree in Business, Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in professional services, consulting, or a similar customer-facing role in SaaS.
• Experience in fraud detection and prevention.
• Strong project management skills with a proven track record of delivering successful fraud prevention projects.
• Excellent communication, presentation, and relationship-building skills.
• Technical proficiency in fraud detection tools and technologies, including but not limited to machine learning, data analytics, REST APIs and/or customer API libraries, JSON, and CRM systems.
• Ability to work independently and as part of a collaborative team.
• Strong problem-solving skills and a proactive approach to identifying and addressing customer needs.
• Travel up to 10%.
• Ability to work flexible hours to provide coverage to APAC customers.
• PMP or other relevant project management certification.
• Experience in specific industry sectors such as e-commerce, finance, fintech or cybersecurity.
• Advanced degrees or continuous education certifications in relevant fields.
• Let's build it together:
• This document provides transparency around how Sift handles the personal data of job applicants: https://sift.com/recruitment-privacy
• A little about us:

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