Technical Oversight - Post Closing

About the role

We are hiring a Technical Oversight - Post Closing to own loan delivery, purchase timelines, and post-closing issue resolution across our investor and whole-loan channels. This role is accountable for ensuring closed loans are delivered cleanly, purchased quickly, and resolved efficiently when issues arise. You will serve as the primary owner of investor delivery and rebuttals, as well as the main point of contact for sellers whose loans we purchase and the investors we sell to. This is a hands-on role for someone who has independently managed suspense, negotiated rebuttals, and understands how post-closing execution directly impacts cash flow, credibility, and risk. This role operates post-close, with full authority once loans fund, and plays a critical role in protecting capital and scaling delivery operations.

Responsibilities

• Delivery Ownership & Execution
• Own end-to-end delivery of closed loans to investors and whole-loan purchasers, ensuring timely submission and purchase
• Build and maintain investor-specific delivery checklists, eligibility gates, and suspense prevention controls
• This role also owns the day-to-day execution and performance of offshore post-closing and delivery teams, ensuring work is completed accurately, on time, and in alignment with investor delivery standards.
• Track and manage purchase timelines, days-to-cash, and aging inventory
• Suspense, Rebuttals & Issue Resolution
• Manage all investor suspense, rebuttals, and curative documentation through final purchase
• Act as the primary escalation point for delivery disputes, exceptions, and delayed purchases
• Partner with legal and compliance on complex delivery issues or investor challenges
• Investor & Seller Communication
• Serve as the primary point of contact for investor delivery and post-purchase review teams
• Manage communications with correspondent sellers whose loans we purchase, including suspense requests, rebuttals, and resolution timelines
• Ensure external communications are accurate, timely, and aligned with contractual and delivery requirements
• Reporting, SLAs & Continuous Improvement
• Own reporting on delivery performance, including first-pass purchase rates, suspense rates, rebuttal cycles, and cash timing
• Set and enforce post-closing delivery SLAs, holding internal teams accountable
• Perform root-cause analysis on delivery issues and drive process improvements to reduce repeat defects

Requirements

• 7+ years of post-closing and investor delivery experience, with flexibility for candidates who demonstrate deep, multi-investor ownership
• Proven experience independently managing delivery, suspense, and rebuttals across multiple investors
• Prior role as an escalation point for delayed purchases, delivery disputes, or investor exceptions
• Experience designing, improving, or rebuilding post-closing and delivery workflows
• Strong working knowledge of LOS platforms and investor delivery portals
• Ability to track, analyze, and report on delivery performance metrics and cash timing
• Excellent written and verbal communication skills, with comfort engaging directly with investors and sellers
• High attention to detail, strong judgment, and a bias toward ownership and accountability
• What This Role Is Not
• Not a checklist-only post-closing role
• Not limited to document trailing or file indexing
• Not a passive coordination position
• This role owns outcomes: delivery quality, purchase timing, and issue resolution

Benefits

Additional Information

About Pylon America's $13T mortgage market is one of the most important financial systems in the world. It underwrites the middle class and is the mechanism through which millions of families build wealth. But while every other financial instrument has been simplified to an API call, mortgages are still assembled by hand. We started from zero and created the first vertically integrated mortgage platform that turns origination into a single API. Publicly traded companies and the country's largest originators are already building on Pylon. Revenue is compounding monthly. We're backed by Peter Thiel, Conversion Capital, QED, Citi, Fifth Wall, and the founders of Ramp, Blend, and Mercury. Working at Pylon isn't for those seeking comfort. The people who thrive here have high agency, strong opinions, and a track record of delivering outcomes without direction. Many of us are former founders. We move quickly, challenge each other directly, and take full ownership of results. It's hard work, but it will be worth it. Join us in building America's mortgage rails .

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