Senior Director - Client Leadership

About the role

About WPP Media WPP is the trusted growth partner for the world's leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships - all united by our pioneering agentic marketing platform, WPP Open - we help clients navigate change, capture opportunity, and deliver transformational growth. WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working. For more information, visit wppmedia.com . At WPP Media, we believe in the power of our culture and our people. It's what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media's shared core values: Be Extraordinary by Leading Collectively to Inspire transformational Creativity. Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. About Mindshare A Leading WPP Media Brand, Mindshare delivers Good Growth for its clients. As "Growth Architects," we drive growth that benefits all stakeholders - better for people, planet, and business - by using media with intention. This approach creates more meaningful connections to consumers, increases consumer trust in the brand, and delivers better outcomes for all stakeholders. Reporting of the role This role reports to a Partner - Client Leadership 3 best things about the job: Leading strategic relationships with some of the biggest and most prestigious brands in India. Driving significant business growth for clients by delivering integrated and innovative media solutions. Working in a dynamic, fast-paced environment at the forefront of media and advertising, with a highly skilled and collaborative team. Measures of success: In three months, you would have: Established strong, trusting relationships with key client stakeholders across your portfolio. Gained a deep understanding of your clients' business objectives, market challenges, and competitive landscape. Identified immediate opportunities for enhancing client satisfaction and service delivery. In six months, you would have: Developed and started implementing comprehensive account growth strategies for your clients, demonstrating clear revenue expansion. Successfully led cross-functional teams to deliver integrated solutions that address client needs and drive measurable impact. Become a trusted strategic advisor to your clients, proactively bringing innovative ideas and solutions. Actively contributed to new business pitches, leveraging client insights and strategic thinking. In 12 months, you would have: Significantly grown client revenues through expanded scope of work and new service offerings. Achieved high client retention rates and received positive feedback on client satisfaction. Consistently participated in and/or led new business pitches, contributing to the acquisition of new clients or significant project wins. Potentially secured awards or recognition for impactful client campaigns and strategies. Responsibilities of the role: Client Relationship Management: Serve as the primary strategic contact for a portfolio of key clients, building deep, long-lasting relationships based on trust and mutual understanding. Account Growth & Development: Identify and pursue opportunities for organic growth within existing accounts, cross-selling and upselling WPP Media's full suite of services (digital, traditional media, content, analytics, etc.). Strategic Account Planning: Develop and execute comprehensive client account plans that align with their business goals, ensuring WPP Media's services are strategically integrated and effectively delivered. Team Leadership & Coordination: Lead and motivate internal cross-functional teams (e.g., media planning, buying, analytics, creative, digital specialists) to ensure seamless service delivery and client satisfaction. Business Acumen & Consulting: Act as a strategic consultant to clients, understanding their industry, competitive landscape, and challenges, and offering proactive, insight-driven solutions. Commercial Management: Oversee client budgets, financial forecasting, billing, and profitability for your accounts, ensuring commercial objectives are met. Performance & Reporting: Ensure clients receive high-quality reporting and performance insights, translating data into actionable recommendations and strategic adjustments. Issue Resolution: Proactively identify and resolve client challenges or concerns, ensuring timely and effective communication and solutions. New Business Development: Actively participate in, and at times lead, new business pitches for prospective clients, demonstrating WPP Media's capabilities and unique

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