Vice President, Field Services and Maintenance Management - CSX Account

About the role

Vice President, Field Services and Maintenance Management - CSX Account It's not just about your career or job title... It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us. Who are we? Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! Who will you be working with? Reporting to the Regional Vice President, Services - Americas, you will be working across multiple corporate verticals while leading a seasoned field services team that is dispersed across the Eastern United States. How will you make a difference? The Services Leader will be responsible for Service Operations for Wabtec's CSX Services Account. This role will lead all business operational aspects including developing & executing service strategy, implement change to meet customer commitments and drive growth, create programs responsive to external and customer environment, and participate in x-functional business initiatives such as Integrated Services, productivity milestones and LT service agreements. What do we want to know about you? Undergraduate degree in business, science, engineering, technology or related discipline Minimum of 8 years of experience in field services including working with all aspects related to customer and contract management Minimum of 5 years of experience in leadership roles including building and leading complex and large professional teams Minimum of 3 years of direct management experience leading customer success functions Willing to work out of the CSX Services office located in Jacksonville, FL Must be willing and available to travel 30%+ of the time Ability to proficiently communicate in English Dynamic leadership ability and an extraordinary level of commitment towards the success of the team and account. A high level of dependability, a great attitude, and an ability to work well with a team towards achieving a common goal Desired Characteristics Graduate degree in Engineering or Business Administration (MBA) Exceptionally strong and proven business and financial acumen Demonstrably strong operations background Extensive and successful previous experience interacting with and presenting to customers at the executive level Strong oral and written communication skills Strong interpersonal and leadership skills Six Sigma training or equivalent Quality training Strong customer service mindset Previous experience as a Field Service leadership experience Prior Contract negotiations experience Ability to interface and influence at all levels of the customer's organization What will your typical day look like? As the CSX Services Ops Leader, you will: Lead service execution for the CSX Services account on materials, technical support, and fleet reliability execution efforts Champion issue resolution and problem solving inside of Wabtec for CSX Be responsible for the financial performance and overall growth of all parts, repair, and field service activities for the CSX account Establish and lead the services growth strategy for the account Participate in identifying and promoting New Product Introduction (NPI) programs to address market needs Work closely with the commercial team to ensure appropriate sales coverage and opportunities to achieve the services orders plan Responsible for the overall management duties for assigned Service Managers and Technical/Material team for the CSX account Provide effective leadership for assigned personnel regarding salary planning, performance appraisals, career coaching and development, and disciplinary action, as required Lead efforts to ensure Customer Service excellence and implement Operational Safety Policy instructions and conduct fieldwork in compliance with all applicable regulations and employee safety practices Ensure operational excellence

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