Coordinator I, Bursar

Requirements

• Associate's degree, Bachelor's degree or 1 year of work experience
• Desired qualifications include experience with Higher Ed systems, ad hoc reporting, experience in a customer service environment, and Title IV Federal Financial Aid requirements. Previous experience in collections.
• Required Knowledge, Skills, and Abilities
• Additional Position Information (if applicable)
• Required Application Documents
• resume and cover letter
• Special Instructions (if applicable)
• none
• Additional Information
• A criminal background check is required. All campuses are smoke- and tobacco-free campuses.
• This organization participates in E-Verify.
• Remote Work
• For positions that are approved for remote work: Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami University at any time for any reason, including the convenience of the University.
• Reasonable Accommodations
• Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560. Questions and follow-ups regarding requests should also be directed here.
• Miami University Values Statement
• For more information on Miami University's mission and core values, please visit the Mission and Core Values webpage.
• Equal Opportunity/Affirmative Action Statement

Benefits

Additional Information

Job Title Coordinator I, Bursar Department Bursar Collections Worker Type Regular Pay Type Salary Position Salary Minimum $40,000 Position Salary Maximum $50,000 Salary will be commensurate with the level of the position, education, and experience. Scheduled Weekly Hours 40 Benefit Eligible Yes Screening Date 2026-05-11 Job Description Summary This professional staff member is responsible for the collection of past due student accounts in accordance with Miami University's accepted procedures and policies, and the management of inquiries from students and families (written and verbal) concerning the validity of the debt. This position may be approved for work on a hybrid basis. Remote work is not a right, but a working arrangement that can be modified or revoked by Miami University at any time for any reason. Job Description Essential Duties Establish a relationship with students in order to collect payment in full or, when necessary, negotiate monthly payment agreements. Document students' files concerning actions taken and expectations for payment, and follow up when necessary. Provide proper paperwork for legal action; work with the Ohio Attorney General when necessary for court action. Responsible for updates to accounts referred for collection: Answer telephone and written requests for documentation; Work to find financial solutions for students and outstanding debt. Work closely with the Office of Student Financial Assistance to ensure the application of aid to students' accounts and be proactive in developing policies to work cooperatively in addressing student and family financial challenges with the goal of finding satisfactory resolutions. Work closely with other offices/departments to ensure that all resources for repayment have been utilized and the balance is represented correctly. Manage the collection system to ensure that students' files are documented concerning actions taken and expectations for payment, and follow up when necessary. Perform other duties as assigned.

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