Customer Relation

Requirements

• Prior experience in customer service / salon / retail preferred
• Comfortable using WhatsApp, Instagram, and basic Excel
• Good communication skills (English required, Mandarin is a plus)
• Friendly, well-groomed, and customer-oriented
• Able to multitask in a fast-paced environment
• Able to handle high volume enquiries during peak periods
• Strong sense of responsibility and punctuality
• Organized, detail-oriented, and a team player
• ⸻
• Working Hours
• Monday to Friday: 12:30 PM - 9:00 PM
• Salary & Benefits
• Salary: $3000-$4000 (based on experience)
• 12 days Annual Leave
• Annual Bonus (based on performance)
• Free hair services (staff welfare benefit)
• Opportunities for career progression (e.g. Senior Receptionist / Outlet Manager)
• Incentives may be provided based on performance

Additional Information

Customer relations officer (Full-Time) Job Responsibilities - Manage appointment bookings and handle daily customer enquiries via WhatsApp and Instagram - Greet customers warmly, serve beverages, and guide them to their seats - Ensure smooth front desk operations and overall customer experience - Maintain and update appointment schedules and customer records - Handle cashiering duties (billing, payments, receipts) - Manage booking deposits and appointment confirmations - Follow up with customers (appointment reminders / post-service messages) - Assist with basic customer service recovery when needed - Support administrative tasks including: - Tracking staff punctuality (lateness) using Excel - Calculating stylist attendance and regularity reports - Maintain cleanliness and organization of reception area ⸻

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