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Assistant Manager Sales Operations

External
Deliveryhero logoDeliveryhero · Maadi, Egypt
ContractOn-site5d ago
LeadershipProcess Improvement
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Responsibilities

  • Team Leadership
  • Lead and develop four core teams: Onboarding, Restaurant Operations, Inventory Management and Admin Account Managers.
  • Manage performance, KPIs, and SLA delivery across all regions.
  • Onboarding Operations
  • Ensure fast and accurate activation of new partners.
  • Oversee training, credentials creation, tablet delivery, technical support, switches, and merges.
  • Restaurant Operations
  • Guarantee flawless partner go-live through QA calls, menu/content verification, test orders, and training validation.
  • Improve NPS and activation quality.
  • Inventory Management
  • Manage tablet and SIM card stock, allocation, contracts, and GSM invoices.
  • Oversee end-of-deal collection and reduce faulty stock issues.
  • Admin Account Management
  • Oversee administrative requests: replacements, terminations, new contracts, annexes, bank updates
  • Support Account Managers teams with accurate and timely backend operations.
  • Operational Excellence
  • Standardize SOPs and centralize processes across markets.
  • Lead improvement projects on vendor incubation, reachability, churn validation, price disparity
  • Ensure strong cross-functional alignment with logistics, finance, sales, and training.

Requirements

  • 5+ years of experience in Sales Ops, Vendor Ops, or similar.
  • Strong people management skills with experience leading large teams.
  • Excellent analytical, problem-solving, and process improvement capabilities.
  • Ability to manage high-volume operations in a fast-paced environment.

Benefits

Equity / stock options

Additional Information

Role Summary The Assistant Manager Sales Operations oversees all operational workflows that support partner onboarding, go-live readiness, inventory management, and administrative account processes. The role ensures smooth execution, high-quality service delivery, and strong collaboration with Sales, Inside Sales, and Account Management teams.

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