Seasonal Concierge Ambassador

Requirements

• Must be flexible to work weekends, early morning, late nights and holidays to support the operation and entire team needs.
• Ability to provide superb customer service skills, while maintaining a professional and friendly demeanor at all times.
• Minimum of one year experience in a hospitality setting.
• Microsoft Office: Word and Excel
• Excellent written and verbal communication skills; Professional and pleasant tone of service.
• Must be an organized; detail oriented, self-starter who is able to work independently and part of a group.
• Comfortable with welcoming our valued guests using a variety of seasonal greetings including, but not limited to, "Happy Holidays", "Merry Christmas", "Happy New Year".
• Self-starter, takes initiative, and anticipates needs of others.
• Tenacious with excellent follow up.
• Thrives in a fast-paced work environment.
• Ability to multi-task, problem solve & prioritize workload.
• Extremely strong organizational, project and time management skills.
• Ability to quickly analyze a situation, come up with solutions and implement them.
• An unflappable, confident demeanor.
• Solid judgment.

Additional Information

The Seasonal Concierge Ambassador at The Grove will provide an unparalleled level of service in a professional, friendly, warm and engaging manner in order to exceed guests and/or residents expectations. Concierge Ambassadors are direct liaisons who interact with guests and/or residents answering questions, giving direction and making detailed reservations or recommendations. This position requires understanding of property tenants, assisting with events and services, along with knowledge of local sites, destinations, events and venues. The Concierge will perform all responsibilities with professional enthusiasm and the highest regard for the true meaning of hospitality. Must be flexible to work weekends, early morning, late nights and holidays to support the operation and entire team needs. This role will be from early June - end of August 2026. Caruso is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. The Company is committed to compliance with all applicable laws providing equal employment opportunities and will consider religious and medical accommodations.

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