Customer Experience Representative

Benefits

Additional Information

The Customer Experience Rep. is responsible for managing the sales fulfillment process, while coordinating with internal departments and external plants to ensure timely and accurate delivery of materials. This role will work towards continuously optimizing the customer experience - resulting in market best customer satisfaction, customer interaction tools, sales growth and profitability. Tasks include but are not limited to: Ensuring that material is managed in a manner which balances customer satisfaction with fiscal constraints Performing strategic analysis of inventory portfolio and procure materials in a timely, accurate, and cost-effective manner Maintaining designated "key" customer accounts & manage all of the requirements related to order fulfillment Entry, confirmation, and management of sales orders, including forecast alignment Customer order resolution with Internal Sales: pricing - delivery - quality - quantity etc. Customer relationship: regular touch points with customer to discuss planning overview, lead times, expedites/escalations, phase in/phase out Offer exceptional customer service with professional, prompt, timely responses & actions (to both internal and external customers) Analyzing backlog reports and initiate proactive communication with vendors to expedite product procurement Coordination and resolution of SAP issues Maintaining material master and information record data in SAP Credit management Other duties as assigned Bachelor's degree or diploma in Business Administration, Supply Chain Management, or related field Minimum 2+ years of professional experience in a customer service, order fulfillment, or supply chain coordination role. Bilingual proficiency in English and French is a strong asset. Demonstrated excellence in customer service with a proven track record of building and maintaining strong customer relationships. Advanced proficiency in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint) required; ability to create reports and analyze data using Excel. SAP experience required or strong willingness to quickly master SAP systems; experience with inventory management modules is preferred. Exceptional organizational and time management skills with the ability to prioritize multiple tasks and meet strict deadlines. Strong analytical and problem-solving abilities with experience in inventory analysis, forecasting, and process optimization. Excellent written and verbal communication skills with the ability to effectively communicate across all organizational levels and external partners. Demonstrated ability to work collaboratively in cross-functional teams and coordinate with internal departments and external vendors. Attention to detail and accuracy in data entry, order management, and record maintenance. Product knowledge or industry experience in manufacturing, distribution, or supply chain management is preferred. Compensation & Perks Competitive compensation package Retirement Savings Matching Program Discounts on Bosch Products Partnership with Perkopolis Discounts Flexibility & Time Off 3 weeks of vacation in your first year of employment 3 paid sick days Health & Wellness Health, Dental & Vision Benefits Annual $500 Wellness Spending Account Growth & Development Tuition Reimbursement Program Mentorship Program Global networking opportunities By choice, we are committed to a diverse workforce and are an equal opportunity employer. Bosch Rexroth welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process.

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