Strategic Projects Lead, Managed Services

About the role

As we scale our Managed Services division, we're seeking a Strategic Projects Lead to scope, design, and deliver complex human data projects. You'll work directly with leading AI companies, researchers, and product teams to set up impactful, scalable pilots-from first client conversation to task material design, rater training, and operational execution. This is a high-ownership, cross-functional role ideal for a creative strategist and operational builder who thrives in ambiguity, loves solving complex problems, and wants to drive the future of how human data powers AI.

Responsibilities

• Own project scoping and feasibility: Engage with customers to understand their objectives, co-create study designs, assess viability, and propose clear success criteria.
• Lead project setup: Draft protocols, instructions, workflows, and platform configurations tailored to the client's use case.
• Design and operationalize rater pipelines: Develop scalable onboarding, training, QA, and performance tracking processes.
• Run pilots and iterate: Launch small-scale tests to evaluate feasibility, cost, quality, and throughput, then optimize for scale.
• Ensure delivery excellence: Project manage execution to timelines and budgets, providing customers with proactive updates and insights.
• Collaborate cross-functionally: Work with Data, Product, and Engineering to identify automation opportunities, improve task templates, and build reusable solutions.
• Document learnings: Create playbooks, case studies, and standardized workflows that enhance operational readiness and reduce setup friction over time.
• What You'll Bring to the Role
• 7+ years experience in strategy, operations, consulting, product, or customer-facing delivery roles-ideally within a high-growth, data or tech-focused environment.
• Strong analytical and systems thinking abilities, with a track record of designing and delivering operational processes.
• Comfortable working with technical stakeholders and learning new tools, platforms, or frameworks quickly.
• Skilled at translating abstract problems into structured plans, and executing with high attention to detail.
• Excellent written and verbal communication, with strong project management and cross-functional influencing skills.
• Excited by ambiguity, complexity, and building something new from scratch.
• Curious and passionate about AI, data quality, and how humans contribute to responsible model development.

Requirements

• Experience in data labeling, annotation, rater workflows, or evaluation tasks.
• Knowledge of SQL, Python, or tools like Notion, Zapier,Asana & Miro
• Familiarity with LLM applications, model evaluation frameworks, or human-in-the-loop systems.
• Experience managing domain experts, linguists, programmers, or other specialized raters.
• Why Prolific is a great place to work
• We've built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioral data and feedback. This data is the cornerstone of developing more accurate, nuanced, and aligned AI systems.
• Working for us will place you at the forefront of AI innovation, providing access to our unique human data platform and opportunities for groundbreaking research.
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Benefits

Additional Information

Strategic Projects Lead, Managed Services Prolific Prolific isn't just enabling AI innovation - we're redefining it. While foundational AI technologies are becoming commoditized, Prolific's human data infrastructure provides the high-quality, diverse data required to train the next generation of AI models. Through our platform, we empower researchers and companies to access a global, ethically curated participant base, ensuring cutting-edge AI research and training grounded in inclusivity and precision.

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