MCS Account Manager

About the role

In this opportunity as an MCS Account Manager, you will be responsible for: Proactively building relationships with internal and external customers. Facilitating transfer of documents, copies, and samples among MCS and production departments. Monitoring job status and communicating as needed. Following up to ensure dates are met. Representing interests and needs of customers and manufacturing in all decisions. Capturing and reporting customer feedback. Identifying and reporting recurring problems. Providing quotes and performing system testing as necessary. Leading special projects to improve workflow, systems, processes and procedures. Leading tours of the manufacturing facility and training other guides. Performing Material Req Planner 2 responsibilities as assigned by the business. Coordinating and verifying specifications, materials & scheduling for each job.Identifying process requirements for finished good production orders. Determining lot sizes for general shipment and replenishment orders. Creating and releasing production orders to communicate all details necessary to ensure accurate production. Forecasting products in SAP. Maintaining material master data. Collaborating with production and/or other internal departments. Serving as a resource to the Production Account Coordinators. Supporting other production needs as requested (e.g., flex labor needs). About You: You're a fit for the role of MCS Account Manager if your background includes: Bachelor's degree preferred OR equivalent and some experience in a related field Proficient in Microsoft applications. High level of proficiency in SAP Recommends and takes ownership for process improvements Knowledge of printing methods, equipment capabilities and material requirements Knowledge of scheduling and forecasting processes Mathematical, analytical and logic skills Some customer service or account representative experience Some experience in production planning, scheduling or in manufacturing and/or printing #LI-CB1 What's in it For You? Compensation: 2nd shift differential of $4.00 per hour, 3rd shift differential of $5.00 per hour, and a bonus plan. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. We provide on-the-job coaching &and learning, leadership capability development, Harvard Management Courses, key talent programs. Industry Competitive Benefits: We offer comprehensive benefit plans to include 3 weeks vacation, 10 sick days, 9 company holidays, 3 floating days, uniform and laundry service, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefi

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MCS Account Manager As an MCS Account Manager, you will be the primary contact and advocate for assigned customers to optimize production to meet/exceed cost, quality, and delivery targets. You will plan the materials and production processes required for production orders for a broad group of products within Core Publishing Solutions.

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