Connectnow Sales Consultant
External
Agl · Melbourne CorporatePrepare for this interview
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About the role
As an AGL-owned company, ConnectNow specialises in helping Australians transition their utilities into their new homes by providing a range of services including connections for electricity, gas, internet, phone, insurance, pay TV, and more. Located in the Docklands area of Melbourne, our modern and bright offices offer a dynamic and fun contact centre environment. We are currently hiring for multiple full-time permanent positions commencing Monday 22nd June with flexible work arrangements including the option to work from home two days per week after training. The role includes occasional paid overtime shifts on Saturdays (9am-1pm) once every six weeks. As a ConnectNow Sales Consultant, you will play a vital role in ensuring that our customers receive high-quality outcomes every time they engage with us. We've helped 1.5+ million people move home by sorting their home moving needs. We take the stress out of moving by sorting your essential home moving needs in one call. You will have the opportunity to earn a competitive salary (OTE $80,000) along with a commission structure that rewards performing agents (up to $5,000 per month). We are looking for individuals who value customer satisfaction and are passionate about leading the way in providing exceptional service to join our team as Sales Consultants at ConnectNow.
Responsibilities
- Selling multiple products and upsell customers based on their needs.
- Ensuring compliance with regulatory requirements, and maintain a high Net Promoter Score
- Working with multiple systems concurrently, varying in complexity and purpose
- Exhibiting the highest level of professionalism when dealing with real estate partners and external clients.
- Providing accurate information and advice to customers by adhering to our regulatory compliance and quality assurance measures.
Requirements
- Prior experience in a sales focused position, which can include retail or hospitality.
- Excellent communication skills and ability to offer a positive experience to every customer.
- Ability to complete two weeks of full-time training on-site in our Docklands head office.
- Identify key opportunities to cross-sell our products to existing customers and handle objections appropriately.
- Ability to achieve team and individual targets/KPIs.
- Ability to work to a rotating roster in a structured environment.
Benefits
Additional Information
Join the change. Electrify your future! We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy-and we'd like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we'll back you every step of the way as you build your career. Join the change. Electrify your future.
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