Clinical Center Associate II

About the role

As a Clinical Center Associate, you will play an important role in helping patients, families, and care teams navigate each day with confidence and compassion. Often serving as one of the first points of contact in our clinical areas, you will help create a welcoming experience while ensuring the administrative processes that support patient care run smoothly. This is a great opportunity for someone who enjoys working with people, staying organized, and making a meaningful difference behind the scenes in a healthcare environment. Every interaction matters, and your work will directly support patients throughout their care journey. The starting annual salary for this position is $47,695 and this can include a full comprehensive benefits package.

Responsibilities

• In this role, you will:
• Welcome and assist patients, families, and visitors with professionalism and empathy
• Answer phone calls and respond to routine questions or direct inquiries to the appropriate team members
• Coordinate and maintain clinic schedules to support efficient patient care
• Record and transcribe physician orders accurately and timely
• Support patient registration and appointment-related activities
• Manage the patient co-pay collection process
• Maintain accurate records and documentation
• Collaborate with clinical and administrative team members to ensure a positive patient experience
• Handle sensitive information with confidentiality and professionalism

Requirements

• We're looking for someone who is:
• Friendly, approachable, and committed to delivering excellent customer service
• Organized and able to manage multiple priorities in a fast-paced environment
• Comfortable communicating with patients, families, and healthcare professionals
• Detail-oriented with strong accuracy when working with records, schedules, and documentation
• Dependable, adaptable, and eager to support a team-focused environment
• Able to use sound judgment while following established procedures and guidelines
• Passionate about helping others and contributing to high-quality patient care
• Previous experience in an administrative, clerical, customer service, healthcare, or office support role is helpful, but most importantly, we're looking for someone who is motivated to learn and make a positive impact.
• Why You'll Love Working Here:
• When you join our team, you'll find:
• Meaningful work that supports patients and families every day
• A collaborative and respectful culture where employees are valued and heard
• Opportunities for professional growth and career development
• Comprehensive benefits designed to support your health, well-being, and future
• A mission-driven organization committed to innovation, compassion, and excellence
• The chance to work alongside dedicated professionals who are united in the fight against cancer.
• At Roswell Park, it takes every one of us to make a difference. If you're looking for a rewarding career where your contributions matter, we'd love to hear from you.
• Required Education and Experience
• Medical Office Assistant Associate's degree and the equivalent of two (2) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
• Associate's degree and the equivalent of three (3) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
• High School diploma or High School Equivalency Diploma, completion of an Roswell Park-approved Medical Assistant certificate program and the equivalent of three (3) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
• High School diploma or High School Equivalency Diploma and the equivalent of four (4) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
• High School diploma or High School Equivalency Diploma and the equivalent of three (3) years of full-time experience in customer service and successful completion of a Clinical Center Associate traineeship at Roswell Park Comprehensive Cancer Center (Roswell Park).
• NOTE:
• Required degrees must have been granted by an accredited college or university or one recognized by Roswell Park Comprehensive Cancer Center as following acceptable educational practices.
• Equal Employment Opportunity St

Benefits

Additional Information

Title: Clinical Center Associate II Job Type: Regular Company: Roswell Park Comprehensive Cancer Center Department: Scott Bieler Amherst Center - Radiology Time Type: Full time Weekly Hours: 37.5 FTE: 0.9375 Shift: First Shift (United States of America)

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