Dispatcher

Responsibilities

• Efficiently assign and route maintenance and repair calls based on technician location, availability, and skillset.
• Manage and update schedules in real-time while maintaining ongoing communication with technicians, customers, and management.
• Review daily calls to ensure accuracy in skill level, parts, special instructions, and payment methods.
• Optimize technician routes to reduce travel time, cut costs, and prevent call backs.
• Serve as a key point of contact-explaining services, answering scheduling questions, and helping customers understand home warranty policies.
• Document customer interactions and ensure timely follow-ups by the appropriate team members.
• Handle incoming calls and direct them to the correct personnel with professionalism and efficiency.
• Be prepared to work extended hours as needed and maintain high levels of customer satisfaction.
• Take on additional tasks as assigned to support team success.
• What You Bring to the Table:
• High School Diploma or equivalent required.
• 2+ years of dispatching and/or customer service experience preferred.
• Experience with home services or ServiceTitan is a big plus!
• Strong multitasking skills and ability to adapt in a fast-paced, ever-changing environment.
• Excellent communication skills-both written and verbal.
• A proactive problem-solver who stays calm under pressure.
• Collaborative, team-oriented mindset with the ability to work across departments.
• Solid understanding of contracts, warranties, and internal policies.
• Strong computer proficiency and ability to learn new systems quickly.
• What we have to offer you!
• Benefits - Health, Vision, Dental, PTO, Holidays, 401k and matching
• Employee Discount
• Employee Referral
• You will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued success
• Our focus on growth will create many opportunities to take on more responsibilities and develop into senior roles
• All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.
• *This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.
• Pay Range
• $25 - $26 USD

Benefits

Additional Information

Now Hiring: Experienced Dispatcher - Join Our Fast-Paced, Customer-Focused Team! Are you a skilled communicator and natural multitasker with a knack for staying organized under pressure? We're seeking a dynamic, experienced Dispatcher to coordinate and manage daily schedules for technicians, customers, and trade managers across multiple departments. If you thrive in a fast-paced environment and love being at the center of a high-energy team, this is the opportunity for you! 📍 Location: Rockville Office

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