Customer Service Executive (Frontline Retail Services)

Responsibilities

• Use AI and Technology to Work Smarter - Whether it's using AI to draft better customer communications, streamline inventory processes, or research market trends, we want someone who sees these tools as an advantage and actively looks for ways to use them.
• Who We're Looking For
• We care far more about who you are than what's on your CV. The right person will have most or all of the following traits:
• Intelligent and meticulous. You think clearly, pick things up fast, and care about getting details right. When you're handling a product worth thousands of dollars, "close enough" isn't in your vocabulary. You notice what others miss.
• Common sense. You read situations well, handle the unexpected calmly, and make sound decisions without needing to be told what to do. You don't panic. You think, then act.
• Strong initiative. You don't wait around for instructions. When you see something that needs doing, you do it. When you have an idea to improve something, you raise it. You treat this role as a platform to grow, not a set of tasks to complete.
• Versatile and adaptable. You're comfortable switching gears throughout the day - from a polished customer interaction to hands-on operational work to desk-based customer support duties. You thrive on variety rather than rout

Additional Information

Customer Service Executive (Frontline Retail Services) Location: Singapore Compensation: S$2,700-S$4,000/month (dependent on experience) + 13th-month bonus + up to 3 months variable bonus. 5-day work week, inclusive of 1 weekend day (Saturday or Sunday). BullionStar is Singapore's leading precious metals dealer. We sell, buy back, store, and deliver physical gold, silver, and platinum to customers worldwide - from first-time buyers to institutional investors. We operate a full-service showroom in Singapore, a comprehensive e-commerce platform, and vault storage facilities across multiple jurisdictions. We are independently owned, founder-led, and intentionally lean. There are no layers of corporate bureaucracy here. Decisions are made quickly, everyone is close to the customer, and every person in the business has a direct impact on what we deliver. We've built our reputation on trust, transparency, and doing things properly - not on marketing spend. We're looking for people who are drawn to that kind of environment - people who want ownership, not job titles, and who find energy in building something rather than maintaining something. Why This Role Exists BullionStar's showroom is where our brand becomes tangible. Customers walk in to buy their first gold coin, pick up a significant order, sell back bullion, or simply learn. Every interaction in that space shapes how they think about us. This role exists because we need sharp, versatile people on the front line who can do it all - serve customers with confidence, handle precious metals with precision, and contribute to the broader operation with initiative and energy. This isn't a narrowly defined job. It's a launchpad. You'll develop deep knowledge of the precious metals industry, build real skills across customer service, operations, and commerce, and work alongside experts who've been in this business for years. For the right person - someone curious, diligent, and hungry to grow - it's one of the best foundations you can get.

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