Senior Manager, Onsite Training & People Leadership

About the role

Our Onsite Training team provides hands-on, customized training and support during the critical go-live phase of a client's transition to athenahealth products. OT Trainers are deployed to healthcare organizations nationwide, often on short notice and during highly dynamic implementation periods. The team operates within the Coaching and Training Services organization and plays a critical role in enabling client adoption, driving performance outcomes, and supporting long-term customer success. Essential Job Responsibilities People Leadership & Team Development Lead, coach, and develop a team of 10-15 high-travel OT Trainers serving healthcare clients across the country Build strong team connection and engagement across a dispersed workforce through regular 1:1s, coaching, and ongoing communication Monitor team wellbeing, workload, and travel demands, proactively identifying burnout risks and implementing strategies to sustain performance and retention Conduct onboarding support and 30/60/90-day check-ins for new hires Lead performance management activities including calibration discussions, career development conversations, and ongoing feedback Foster a culture of accountability, collaboration, inclusion, and continuous improvement Operational Leadership Partner with the Resource Deployment team to align staffing assignments with business needs, trainer capability, and workload balance Oversee weekly administrative operations including timesheet approvals, PTO management, travel coordination support, and expense submissions Own and drive a defined area of operational responsibility such as onboarding oversight, quality assurance, KPI management, process documentation, or vendor coordination Support operational scalability by identifying process improvement opportunities and driving adoption across stakeholder groups Client Leadership & Strategic Partnership Consult with large and complex clients on onsite training strategy and go-live readiness Serve as a trusted advisor to client leadership during enterprise implementations and high-visibility go-lives Travel onsite to key client engagements to provide leadership support, ensure execution quality, and support trainer success in the field Partner with the OT Director and cross-functional stakeholders including Onboarding, Sales, Resource Deployment, and Voice of the Customer to improve client and employee outcomes Support major organizational initiatives and team events, including the annual Onsite Training Summit Expected Education & Experience Bachelor's degree or equivalent experience 5+ years of experience in healthcare implementation, onboarding, customer success, professional services, or related operational leadership environments Demonstrated people management experience, including leading distributed, field-based, or high-travel teams Proven ability to coach, develop, and retain talent in demanding, fast-paced, or high-pressure environments Strong executive presence and influencing skills with the ability to navigate complex stakeholder environments Experience balancing employee engagement, operational execution, and customer outcomes simultaneously Working knowledge of Revenue Cycle Management (RCM), EHR/EMR systems, or healthcare operations strongly preferred Experience with athenaOne or comparable healthcare technology platforms preferred Expected Compensation $93,000 - $157,000 The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related

Benefits

Additional Information

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Senior Manager, Onsite Training & People Leadership Position Summary The Senior Manager, Onsite Training & People Leadership is a key leadership role within athenahealth's Customer Success division, responsible for leading, developing, and retaining a geographically dispersed team of high-travel Onsite Training (OT) professionals supporting client go-lives across the United States and its territories. This leader serves as the primary coach, advocate, and operational leader for a team deployed in fast-paced, high-intensity client environments. Success in this role requires strong people leadership, the ability to foster engagement and wellbeing across a field-based workforce, and a proven track record of building trust, accountability, and performance over time. In addition to team leadership responsibilities, this role partners closely with enterprise clients on training strategy, collaborates cross-functionally to improve operational processes, and helps drive consistency and excellence across the broader Coaching and Training Services organization. The ideal candidate brings experience leading teams through complex healthcare implementations and excels at balancing employee experience, client outcomes, and operational execution.

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