Qantas Business Rewards Sales Consultant

Responsibilities

• Conduct outbound sales calls with business owners and travel arrangers, building trust, rapport and lasting relationships.
• Achieve KPIs across sales engagement, program usage, call quality and customer satisfaction.
• Communicate the value of Qantas Business Rewards and use product knowledge to educate customers and drive engagement.
• Use open questioning to understand customer needs, identify opportunities and recommend relevant products and services.
• Maintain accurate CRM records and follow established processes.
• Stay adaptable in a fast-paced, target-driven environment while contributing to a positive team culture.
• Participate in product training, sales coaching and team performance initiatives.
• You'll have:
• 3-5 years' experience in outbound telephone sales or account management.
• Engaging phone manner, with the ability to generate interest, build rapport and reduce churn.
• Resilience, energy and a positive mindset in a high-performance, customer-first team.
• Proven ability to achieve sales and customer satisfaction targets.
• Strong communication, discovery and relationship-building skills.
• Commercial acumen, with the ability to interpret and act on data insights.
• Strong attention to detail, organisational skills and ability to manage multiple priorities.
• Proficiency in Microsoft Office; CRM reporting or Salesforce experience desirable.
• Why Qantas?
• You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
• The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.
• Applications close: Tuesday 23rd June, 2026

Benefits

Additional Information

Join a high-performing sales team focused on driving growth for Qantas Business Rewards Deliver phone-based sales and best-in-class customer engagement through meaningful, data-led conversations Fixed-term 6-month, full-time opportunity based at Qantas HQ in Mascot, with a minimum of 3 days onsite Qantas Business Rewards (QBR) helps Australian businesses turn travel and everyday spend into meaningful value. Members earn Qantas Points on eligible flights and with a wide network of partners, enjoy savings on travel and lounge access, and access exclusive offers. Points can be redeemed for flights, upgrades and more, benefiting both the business and its people. Backed by a team focused on data‑driven engagement and insight, QBR makes business travel smarter and more rewarding. As a Qantas Business Rewards Sales Consultant , you'll be conducting outbound phone calls to Qantas Business Rewards customers to drive revenue, product education and engagement, using data to uncover opportunities. You'll champion the program's value, the strength of Qantas' flying proposition and connect customers with tailored offers and products, and monitor results to deliver stronger engagement.

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