Student and Academic Services Officer

Responsibilities

• In this role, you will:
• Provide frontline student support at reception, responding to enquiries via phone, email, and in-person.
• Coordinate enrolment and re-enrolment processes , including variations, deferrals, withdrawals, and Confirmation of Enrolments (CoEs).
• Support student progression and completion processes , including results processing, appeals, awards, and graduation coordination.
• Assist with academic operations , including timetabling, examinations, moderation, and support to academic and student committees.
• Maintain accurate student records and support regulatory reporting requirements.
• Support orientation, graduation, and student experience activities to enhance engagement and transition to university.
• Assist with data management, quality assurance, and survey administration .
• Contribute to the development of strong relationships with academic staff, students, and key stakeholders.
• Perform other duties as required to support the smooth operation of student and academic services.
• Essential:
• Strong organisational skills with the ability to manage multiple tasks, meet deadlines, and balance competing priorities.
• Excellent attention to detail, proofreading, and data accuracy skills.
• Strong interpersonal skills with the ability to relate well to students and colleagues.
• Problem-solving skills with the ability to resolve routine issues independently.
• Demonstrated IT literacy, including working with student information systems, databases, or CRM systems.
• Excellent written and verbal communication skills.
• A strong sense of responsibility and commitment to supporting student success.
• Desirable:
• A tertiary qualification (degree or equivalent).
• Previous experience in the higher education sector, ideally in a student services or academic administration role.
• Location: ECU Joondalup Campus, Western Australia.
• Division: University Partnerships Australasia (Navitas Group).
• Reports to: Student and Academic Services Manager.
• Work type: Full-time, ongoing (Monday-Friday).
• What we can offer
• We offer careers across our global operations.
• We recognise and reward.
• We understand the importance of showing appreciation.
• We understand the importance of showing appreciation.
• We care for you. We offer a range of employee benefits, support to help you be your best to help us all thrive.
• Navitas is where work has meaning. Our impact is far-reaching - we create lasting legacies for students and communities.
• Access to LinkedIn Learning for your development.
• Diversity Equity and Inclusion
• We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups.
• How to Apply
• All applicants must have full working rights within Australia to be considered. Successful candidates depending on their role may be, required to provide a National Police Check.

Benefits

Additional Information

We are seeking a motivated and detail-oriented Student and Academic Services Officer to join our Student and Academic Services team. This role provides essential administrative and student-facing support. You will play a key role in ensuring that students receive high quality experience across their learning journey at ECC. This is an excellent opportunity for someone who thrives in a fast-paced, student-centred environment and is passionate about supporting students.

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