Manager, Partner Customer Success

About the role

Identity Verification Services is a division within the Mastercard Services organization. We are seeking an experienced Partner Manager or Customer Success Manager to effectively manage a portfolio of strategic B2B partners who utilize Mastercard services to mitigate risk and prevent fraud. The Partner Customer Success Manager will support partners throughout the onboarding process, provide ongoing relationship management, and drive revenue growth through expansions and strategic initiatives. This individual will serve as a client advocate within a matrixed organization. This role reports to the Director of Global Partner Customer Success. - Be primary point for managing partner relationship - Monitor Partner Performance and satisfaction - Assist with strategic customer opportunities (new markets, new use cases, MA Influenced opportunities). - Coordinate across Mastercard teams to optimize customer usage of MA Identity products within partner workflow. Include broader account plan for end customers who have a CAM relationship - Maintain and nurture a book of diverse Partners across the North America region - Work closely with Partner Marketing to prepare for partner events, develop partner collateral/resources, and optimize partner portal. - Participate in partner customer summits, conference events and thought-leadership development. - Work closely with Partner Business development to ensure streamline transition from BD to partner management. Facilitate speed to first revenue and scalability. - Collect repository of market data and insights relevant to the addressable market - Navigate a global, matrixed organisation to be and internal advocate for your partner and support the growth strategies of other Mastercard Customer Success teams. - Work cross-functionally with data science, product, sales and marketing teams to ensure the highest customer satisfaction and successful product implementation. - Grow and expand client relationships by regularly communicating and meeting in-person with these partners - Identify areas of opportunity and/or concern based on usage patterns, data inputs, response time, and regular communication with partners, including the evaluation of new products and use cases for your partners. - Become a subject matter expert in identity verification and fraud prevention scenarios and methods, including machine learning, modelling, behaviour and device profiling. - Build competence with a variety of monitoring, troubleshooting and analytical tools (including Tableau and Grafana) to synthesize customer insights and support future growth. - Successfully drive contract renewals to expand the existing business with clients in both volume and revenue. - Create and present quarterly business reviews (QBR's) and be comfortable and confident interacting with C-Suite - Represent the voice of the customer; ensure the company provides client-minded products and services that meet the needs expressed by the markets - Participate in internal projects and initiatives to ensure Mastercard's Identity Customer Success team is providing the best-in-class service - This is a permanent, full-time position, with regular travel required All About You - Core Competencies and Skills - Excellent communication and interpersonal skills. - 5+ years' experience in B2B Customer Success or Account Management in a payments or ecommerce organisation. Partner Management experience preferred - Commercial acumen with experience negotiating deals of $250K+ annual revenue - Experience communicating about API and SDK produc

Additional Information

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Partner Customer Success Mastercard: Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results. Job Title Manager, Partner Customer Success - Identity Verification Services (North America)

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Mastercard? Share your experience