Director of Wellness

Responsibilities

• Strategic Leadership & Operations
• Vision Implementation: Develop and execute a comprehensive wellness strategy that integrates spa operations, fitness, nutrition, and holistic well-being, ensuring alignment with Fairmont's brand standards and guest expectations.
• Facility Oversight: Manage daily operations across all wellness facilities, ensuring cleanliness, safety, and service excellence.
• Guest Experience : Uphold a culture of personalized service, ensuring each guest interaction is memorable and exceeds expectations.
• Financial Management
• Budgeting: Prepare and manage the annual operating budget and financial forecasts for the wellness department.
• Revenue Optimization: Develop and implement strategies to drive revenue growth through spa services, memberships, retail sales, and special programs.
• Cost Control: Monitor expenses, ensuring efficient use of resources and adherence to budgetary constraints.
• Team Development & Human Resources
• Staff Leadership: Recruit, train, and mentor a diverse team of wellness professionals, fostering a collaborative and high-performing work environment.
• Performance Management : Conduct performance evaluations, providing feedback and development opportunities to team members.
• Training Programs: Design and implement comprehensive training programs to ensure staff are knowledgeable about the latest wellness trends and techniques.
• Marketing & Community Engagement
• Brand Promotion: Collaborate with the marketing team to develop promotional materials and campaigns that highlight the wellness offerings.
• Community Outreach: Establish partnerships with local organizations and participate in community events to promote the wellness center and attract local clientele.
• Membership Programs : Design and manage wellness membership programs that cater to the needs of the local market, ensuring member satisfaction and retention.
• Compliance & Reporting
• Regulatory Compliance : Ensure all wellness operations comply with local health and safety regulations, as well as Fairmont's internal policies.
• Reporting: Maintain accurate records and reports related to financial performance, guest satisfaction, and operational metrics, providing regular updates to senior management.
• Education
• Bachelor's degree in business administration, Hospitality Management, Wellness, or a related field. Advanced certifications in spa or wellness management are advantageous.

Requirements

• Minimum of 5 years in a senior wellness or spa management role within a luxury hospitality environment.
• Strong leadership and team management capabilities.
• Excellent financial acumen with experience in budgeting and revenue management.
• Proficient in wellness trends, treatments, and holistic health practices.
• Exceptional communication and interpersonal skills.
• Ability to develop and execute strategic marketing initiatives.
• Flexibility
• Willingness to work evenings, weekends, and holidays as required by the operation.
• Language Proficiency
• Fluent in English; additional language skills are a plus.

Benefits

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Accorhotel? Share your experience