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Application Support Engineer (US)

External
crypto logoCrypto · Chicago, IL
Full-timeRemoteToday
Compliance
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Elite

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Requirements

  • 5+ years of experience managing or supporting mission-critical production software applications.
  • Strong working knowledge of Linux server operating systems.
  • Proficiency in scripting and automation - Bash and/or Python.
  • Hands-on experience with SQL and relational databases.
  • Demonstrated incident management and technical troubleshooting skills.
  • Solid understanding of escalation procedures and SLA-driven environments.
  • Excellent interpersonal, verbal, and written communication skills.
  • Strong attention to detail and a proactive, ownership-driven mindset.
  • Willingness to occasionally work nights and weekends.
  • Preferred Qualifications
  • Background in financial services, fintech, or regulated exchange environments.
  • Knowledge or experience of options and futures trading markets.
  • Knowledge or experience of prediction markets and sports
  • Experience with FIX protocol and trading system applications.
  • Familiarity with monitoring and observability tools - Grafana, Zabbix, Splunk, Logic Monitor.

Benefits

Competitive salaryAttractive annual leave entitlement including: birthday, work anniversary401(k) plan with employer matchEligible for company-sponsored group health, dental, vision, and life/disability insuranceWork Flexibility Adoption. Flexi-work hour and hybrid or remote set-upAspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.About Crypto.com:Learn more at https://crypto.com.Personal data provided by applicants will be used for recruitment purposes only.Please note that only shortlisted candidates will be contacted.

Additional Information

We are looking for a skilled Application Support Engineer to join our team supporting Nadex, a regulated derivatives trading exchange for TradeFi and Prediction Markets. You will play a critical role in ensuring the availability, stability, and performance of our production and demo trading environments. This is a hands-on role suited for someone who thrives in a fast-paced, mission-critical environment and takes ownership of operational excellence. Life @ Crypto.com Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team. Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions. Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth. Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another. One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up Aspire career alternatives through us - our internal mobility program offers employees a new scope. Are you ready to kickstart your future with us?

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