Mid-market Customer Success Manager (German Speaking)
External
Secfix · RemotePrepare for this interview
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About the role
We're hiring a Mid-Market Customer Success Manager to own and grow a portfolio of higher-value, more complex customers in the DACH region. This role sits between SMB and mid-market. You'll manage high-touch mid-market accounts, owning renewals, expansions, and long-term customer outcomes end-to-end. You'll work closely with Customer Success Lead and other teams to shape how Secfix delivers value, and retains & expands revenue, with larger customers. This is a commercially accountable CSM role with clear ownership of Net Revenue Retention (NRR) and real influence on how Secfix scales its mid-market customer success motion.
Responsibilities
- You'll own one of the most critical levers of the business: retention, expansion, and long-term customer value. We don't micro-manage: you'll have context, best practices, and strong support, but full ownership of outcomes. You will:
- Own a portfolio of mid-market customers and be fully accountable for renewals and expansion
- Own the end-to-end implementation of compliance frameworks with your customers, guiding them from onboarding through audit readiness
- Become a trusted compliance partner, helping customers translate structured frameworks into practical, auditable processes
- Build and maintain clear account plans for priority customers
- Run structured renewal cycles, including pricing, scope, and procurement discussions
- Proactively identify upsell and expansion opportunities and drive them to close
- Run effective QBRs with clear narratives, outcomes, and next steps
- Translate complex security and compliance topics into business value
- Maintain accurate account health, renewal forecasts, and expansion pipeline in HubSpot
- Create and improve playbooks, templates, and scalable CS processes
- About You:
- 4+ years of experience as a Customer Success Manager in a B2B SaaS company, ideally between seed and series B stage
- Proven ownership of renewals and expansion, not just relationship management
- Track record of delivering strong Net Revenue Retention in mid-market or upmarket accounts
- Comfortable managing longer cycles, complex stakeholders, and high expectations
- Confident handling tough renewal and commercial conversations
- Strong commercial mindset: you think about expansion in every customer interaction
- Able to communicate complex topics clearly in German (C2) and English
- Highly structured and process-driven, even in fast-moving environments
- Comfortable operating with autonomy and ambiguity in an early-stage company
- Nice-to- have:
- Exposure to compliance, information security, risk, or GRC topics
- Experience building or improving CS processes and tooling from scratch
Benefits
Additional Information
Remote (+/- 2hrs from Germany GMT+1). C1 or C2 German Language is essential At Secfix, we're at the forefront of automating security compliance in Europe. We help companies get and stay ISO 27001, GDPR, TISAX, and SOC 2 fast and easy and reduce hundreds of hours of manual work. Secfix is run by a 100% remote team with hubs in Munich, Berlin and London. We're a high-performing team looking for passionate, execution-focused, owners to help us automate security and compliance for modern companies and become the European compliance automation leader. We've raised our $12M Series A and are backed by top VCs, including Alstin Capital, Neosfer (Commerzbank), and Bayern Capital.
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