People Experience Lead - 6-months FTC

About the role

This is a hybrid role 3x days a week in our Tower Bridge office - full-time or part-time considered Who We Are Zoopla is one of the UK's most instantly recognisable property brands. In fact, we're known and loved by over 91% of the nation (and we're working hard on the other 9%). Our mission is to help the nation make better home decisions - by connecting everyone to their home and giving them personalised insights to help with moving, managing or financing. Over 50 million people visit Zoopla every month to access exclusive data and information on every UK property, search over 500,000 homes for sale and rent, find the best agents and secure the latest mortgage deals. We're a growing, dynamic team that embraces innovation and isn't afraid to push the boundaries. We're only just starting our journey to redefine the digital property landscape, with much more to explore and achieve. Join us, and transform the way the nation makes home decisions. What you'll do As a People Experience Lead you will own the colleague experience at Zoopla from day one: building frameworks, executing the things we've been doing reactively, and leaving something that outlasts the contract. It's a doing role. That means rolling your sleeves up and getting into the detail yourself, and being the kind of person who spots and picks up what needs doing. You'll work as part of a small People team, reporting to the Head of People. There's no team beneath you and no hand-holding playbooks, just a clear brief, a supportive team, and a real opportunity to make a visible difference. The work isn't just about running surveys and planning events, it's about understanding what's driving how people feel at Zoopla and building the infrastructure to actually change it. What you'll work on Engagement End-to-end ownership of the colleague engagement journey, from onboarding through to offboarding: survey delivery, analysis, action planning, and a review of whether the current approach is working Manager engagement scores - identifying patterns and working with the People Partner to address them Evolving and further embedding our recognition framework Helping managers and teams own more of the culture and engagement work themselves, rather than it all sitting with the People team DE&I and CSR Building and executing a DE&I plan from the ground up Owning our charity and CSR rhythm - good deed days, fundraising Managing the Women in Leadership and mentoring programmes Culture and events Building and maintaining a positive in-office experience - reviewing attendance rhythms and creating the touchpoints that make coming in feel worthwhile. Planning and delivering the mid-year social and awards, and building a simple framework for future events Owning the annual social calendar, monthly All Hands socials, and relationship with the social committee Improving the onboarding and new starter welcome experience Employer brand and internal comms EVP activation and external employer brand execution in partnership with Talent Acquisition Partner Partner with Talent Acquisition Partner and Marketing on culture-related LinkedIn content Internal comms for People initiatives - keeping colleagues informed, motivated and aligned, with consistency we currently don't have What good looks like This is a 6-month contract, so we care about what's still standing when it ends. By the end, we'd want a recognition approach that runs without you, a DE&I plan that's live rather than written, an engagement action-planning rhythm managers actually use, and an in-office experience that's noticeably better than when you arrived. What we're looking for We need someone who can look at our engagement data and work out the right approach - what we should be doing, in what order, and why. And then go and do it. If you're someone who likes to set direction and hand off the execution, this isn't the right fit. If you're someone who gets energy from both, it probably is. The profile we have in mind is a smart generalist with genuine passion for engagement and culture - someone who's broad enough to hold the whole agenda, rigorous enough to work from data, and grounded enough to just get things done. Experience in a smaller company or start-up environment is a real advantage. We move quickly and we care about impact over activity. Specifically: You own things and you do them. You don't need much structure to get going, you're comfortable making the call when there's no precedent, and you'll happily set a DE&I plan in the morning and sort the logistics for an event in the afternoon. With several workstreams running at once, you can hold the shape of all of them without someone doing it for you. You're analytically strong. You can work from data, spot what matters, and make a credible case for action. You're a strong communicator. Much of this role is bringing colleagues on board with things like attendance expectations, action plans and new initiatives, and being credible and straightforward, no

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