Client Success Manager (CSM) - Storage Division

About the role

At Storable, we're redefining property management for specialty real estate. Tailored for the self-storage, marine, and RV & camping industries, we seamlessly integrate management software with marketplace listings, websites, CRM, insurance, payments and more. Dedicated to empowering owners and operators, Storable helps you win more every day. Explore our platform solutions at www.storable.com . At the heart of Storable is our "Be More" culture, which reflects our commitment to delivering exceptional value to our customers and fostering the personal and professional growth of our employees. We strive to empower our team and our customers to achieve and be more than ever before. Benefits and Perks: Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance. 401(k) match after 60 days, 100% vested after 1 year. Employer contribution to your HSA, plus an HRA to help offset your deductible. Instant access to flexible vacation. We trust you, so we have a 'take what you need' vacation policy. Be More - company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things. 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events. 8 hours of Rest, Relax, Recharge time to care for your mental health. Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, an

Responsibilities

• Build and maintain strong, long-term relationships with a portfolio of customers, acting as a strategic partner to support their business goals
• Drive customer retention and growth by increasing product adoption and identifying opportunities to expand value across the Storable platform
• Proactively manage account health, setting clear expectations and ensuring timely resolution of issues, requests, and initiatives
• Lead recurring business reviews (QBRs), delivering insights, performance trends, and strategic recommendations to stakeholders and executive audiences
• Partner cross-functionally with Product, Engineering, Sales, and Marketing to advocate for customer needs and improve the overall customer experience
• Educate customers on product enhancements, roadmap updates, and best practices to maximize impact
• Monitor and communicate customer health, risks, and opportunities using data-driven insights
• Identify potential risks early, develop mitigation plans, and align internal teams to ensure successful outcomes
• Develop a strong understanding of the storage industry and customer operating models to provide relevant, strategic guidance
• What You Bring
• 3-5+ years of experience in Customer Success, Account Management, or a client-facing role within a SaaS environment
• Proven ability to manage a portfolio of accounts with a focus on retention, growth, and customer satisfaction
• Strong communication and presentation skills, with experience engaging stakeholders at multiple levels, including executives
• Highly organized with the ability to manage multiple priorities and drive initiatives forward proactively
• Analytical mindset with experience leveraging data to inform decisions and customer recommendations
• Collaborative approach with experience working cross-functionally in a fast-paced environment
• Curiosity and a continuous improvement mindset, with a passion for technology and customer outcomes

Requirements

• Experience in self-storage, real estate, or vertical SaaS industries
• Familiarity with CRM tools (e.g., Salesforce) and customer success platforms
• Experience supporting multi-product or platform-based solutions
• Travel
• Ability to travel as needed for customer meetings and company events
• Education
• Bachelor's degree or equivalent experience
• All applicants must be currently authorized to work in the United States on a full-time basis.

Benefits

Additional Information

Client Success Manager (CSM) - Storage Division At Storable, we empower operators across self-storage, marine, and RV industries to run smarter, more profitable businesses. As a Client Success Manager (CSM), you will play a critical role in driving customer outcomes, retention, and growth across a portfolio of key accounts. You'll serve as a trusted advisor to your customers-deeply understanding their business goals, guiding them in leveraging our platform, and ensuring they realize measurable value from our solutions.

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