Customer Service Representative (Inbound)

Responsibilities

• Handle inbound customer calls, providing a professional and friendly service.
• Support customers with shareholder enquiries, including share valuations, account information and selling shares.
• Assist customers with account access and general account management queries.
• Handle sensitive conversations, including bereavement-related enquiries, with empathy and professionalism.
• Accurately update customer records and complete account transactions.
• Investigate customer queries using internal systems and provide clear, accurate information.
• Work towards quality, productivity and customer service targets.
• Develop your knowledge through training and gradually take ownership of more complex customer enquiries.
• The Skills you'll need
• Previous customer service experience, ideally within an inbound contact centre environment.
• Excellent communication and listening skills with the ability to explain information clearly.
• Strong customer focus with a genuine passion for delivering outstanding service.
• Ability to remain calm and empathetic when handling sensitive or challenging conversations.
• Good attention to detail and accuracy when processing customer information.
• Comfortable working in a fast-paced, target-driven environment.
• Confident using multiple computer systems while speaking with customers.
• Financial services experience is desirable but not essential.
• Why Computershare
• Computershare are dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all.
• If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and speak to one of our Sourcing Specialists.
• We can only accept workers operating via a PAYE engagement model.
• Please note that for the duration of this assignment you will be working as an external resource engaged by AMS.

Additional Information

Computershare is global leader in financial administration with over 12,000 employees across more than 22 different countries. Many of the world's leading organisations use us to streamline and maximise the value of relationships with their investors, employees, creditors and customers. Our global footprint means we have the scale to maintain robust compliance, audit, risk, financial crime, disaster recovery and business continuity planning programs - offering peace of mind to our clients and their customers. AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. We partner with Computershare to support their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. On behalf of Computershare, we are looking for a Customer Service Representative (Inbound) for an initial 4 month contract based in Bristol . Purpose of the role We're looking for Customer Service Representatives to join Computershare's Contact Centre team in Bristol . You'll be the first point of contact for shareholders, handling inbound customer calls and delivering exceptional customer service while resolving a range of account-related queries. This is a fast-paced, customer-focused role where you'll build your knowledge over time, handling increasingly complex enquiries while ensuring every customer receives an accurate, professional and empathetic service.

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