Senior Customer Success Manager

Requirements

• Executive Presence. Proven ability to command trust with senior stakeholders and lead high-stakes conversations with confidence
• Value-Oriented. Track record of connecting product usage to business outcomes, driving retention and expansion as a result
• Proven track record of owning a B2B SaaS portfolio - building account strategies, managing risk, and delivering retention and growth outcomes across a complex set of accounts
• Enjoys operating in an AI-enabled environment, adapting to evolving tools and processes
• Familiarity with ERP, time tracking, workforce management, or similar back-office software is a plus
• Demonstrated success driving customer expansion through upsell, cross-sell, or adoption-led growth motions

Additional Information

ClickTime is a recognized leader in time management software, serving thousands of enterprises, nonprofits, and governments worldwide. From bootstrapped beginnings to sustained profitability-all without venture capital funding-ClickTime has tracked over $210 billion worth of employee time, helping customers improve workforce efficiency, profitability, and resource planning. While headquartered in San Francisco, ClickTime's team works remotely across the United States.

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