VP, AI Platforms & Product Innovation

About the role

Our Client is building the next generation of AI-powered customer experience technology - combining intelligent automation, AI orchestration, and human-in-the-loop service delivery into a unified ecosystem. This is not a traditional enterprise product role. They are looking for a highly technical, entrepreneurial VP, AI Platforms & Product Innovation to help lead and scale two interconnected AI platforms designed to transform how businesses deploy and manage customer engagement operations. The organization is currently operating within a high-growth CX/BPO environment and is prepared for exponential growth with this new product! This is a hands-on leadership role for someone who can operate strategically while also diving deep into architecture, AI infrastructure, product execution, and technical decision-making. The ideal candidate understands both the promise and limitations of AI and can build scalable, commercially viable products in a fast-moving environment. The ideal candidate for this role will own the evolution of: A self-service AI agent platform that enables businesses to build and manage their own AI-powered CX workflows An AI-driven operational intelligence platform that centralizes business insights through natural language interaction What the VP, AI Platforms & Product Innovation will do: Own the end-to-end product roadmap for multiple AI platforms Lead product, engineering, architecture, DevOps, AI/ML, and UX strategy Manage the transition of the current MVP from an external development partner to an internal product organization Build and scale a remote engineering and product team Drive rapid feature development through agile sprint execution Improve AI agent performance, orchestration, and operational intelligence capabilities Optimize infrastructure efficiency, token consumption, and platform scalability Partner closely with executive leadership on commercialization and growth strategy Help shape the long-term vision of a unified AI + BPO ecosystem Oversee integrations across AI, automation, and CCaaS technologies Develop scalable systems that support both self-service AI and human-in-the-loop operations Balance innovation with operational execution and business outcomes What our client is looking for: Deep expertise in AI/ML platforms, architecture, and applied automation Strong understanding of CCaaS, contact center technologies, and CX operations Experience building or scaling AI-driven SaaS platforms Hands-on technical leadership experience in high-growth or startup environments Ability to operate both strategically and tactically Strong knowledge of infrastructure, APIs, DevOps, and modern cloud architecture Proven experience leading remote engineering and product teams Entrepreneurial mindset with strong execution capabilities Ability to distinguish between true AI capabilities and basic intelligent automation Experience taking products from MVP to scalable commercialization Strong communication and cross-functional leadership skills Comfortable working in fast-paced, evolving environments with ambiguity Preferred background: Conversational AI, voice AI, or agentic AI experience Experience within BPO, outsourcing, or contact center environments Exposure to operational intelligence or workflow automation platforms Experience managing AI infrastructure cost optimization Prior startup or venture-backed company experience Director-level technical product leaders ready to step into a VP-level role are encouraged to apply Additional Details: Remote-based role (U.S. preferred) Travel under 30% Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Work From Home

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Company Intel

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