National Operations Manager

About the role

The incumbent is responsible to improve organizational processes, and work to improve quality, productivity and efficiency. The role is also responsible for people management duties, such as attracting, retaining talent and setting training standards and hiring procedures. Knowledge of Food & Drug Administration and Ministry of Health import and exports regulations/local transport and Customs regulatory requirements/legislation, Quality and Temperature Control handling of pharmaceutical shipments is critical to the role.

Responsibilities

• Responsible for local process management (Business Process Management, Improvement and re-engineering) in Imports, Exports, and Dispatch Department.
• Undertake a proactive approach in identifying potential operations issues and seeking innovative preventative solutions.
• Understands and communicates customer requirements and has the ability to translate those needs to respective teams to ensure the client is provided with the correct solutions available.
• Responsible for driving local testing of any innovative technologies from Global offices and implementing those if successful in line with company strategy to daily operations.
• To execute, manage and assess system development, roll-out, and maintenance of transport management systems.
• Responsible for agent and subcontractor management including stakeholders such as brokers, airlines and regulators.
• Responsible for complying with the Company's overall Quality Systems by ensuring regulations and internal guidelines are integrated into operational procedures.
• Collaborates with customers and World Courier teams to design solutions which meet complex customer needs.
• In alignment with the Company's growth and direction, provides overall operational financial plan and review in order to manage the development of budgets, controls and measurements to monitor progress.
• Attend customer calls and face to meetings to support Business Development teams when applicable to act as subject matter expert for operational activities.
• Responsible for regular performance review and process improvement plan where required.
• Overall management of office and warehouse facilities and transport operations.
• Provide operations reports to meet organizational requirements including weekly and monthly functional reporting, analysis, results review and supporting recommendations.
• Performs related duties as assigned.
• Reports Directly To:
• Country Manager - Japan, with dotted reporting line to Regional Operations Director, APAC.
• .
• Education:
• Secondary Education Diploma or College Degree.

Requirements

• Minimum 5 years experience with relevant or similar work experience.
• Subject Matter Expert in World Courier systems or procedures is a plus
• Desirable: A comprehensive knowledge of import/export requirements (airlines/brokers/agents handling) and local regulatory requirements for pharmaceutical shipments/handling.
• Minimum Skills, Knowledge and Ability Requirements:
• Professional and confident presentation skills.
• Proficiency with working tools such as PowerPoint, Excel, Word.
• Strong communication skills - both verbal and written.
• Intercultural competence.
• Leadership skills.
• Ability to independently manage multiple tasks, work under pressure and meet deadlines.
• Project management, organization and planning skills.
• Dependable and Trustworthy.
• Self-motivated & positive.
• Ability to work as team player and independently.
• Ability to work effectively in a face pace environment.
• What Cencora offers
• Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
• Full time
• Affiliated Companies
• Affiliated Companies: World Courier K.K. Japan
• Equal Employment Opportunity
• Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in a

Benefits

Additional Information

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details

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