Quality Assurance Lead - Credit Card Operations

Requirements

• Bachelor's degree or equivalent professional experience.
• 5+ years of experience in quality assurance, credit card operations, customer service, banking operations, or financial services.
• 2+ years of leadership or supervisory experience.
• Strong understanding of credit card servicing, disputes, fraud operations, billing, payments, and account management.
• Experience conducting audits, quality reviews, and performance evaluations.
• Excellent analytical, communication, and problem-solving skills.
• Proficiency with quality monitoring tools, CRM platforms, and Microsoft Office applications.

Additional Information

SteerBridge Strategies is a modern technology company delivering innovative, mission‑focused solutions to the U.S. Government and private sector. Leveraging deep expertise in federal acquisition, digital transformation, and emerging technologies, we deliver agile, commercial‑grade capabilities that accelerate operational effectiveness and drive measurable mission success. At the core of SteerBridge is our people-especially the veterans whose leadership, problem‑solving mindset, and commitment to excellence elevate every project we support. We don't simply hire exceptional talent; we cultivate it, creating meaningful career pathways for veterans, military spouses, and professionals who share our passion for advancing technology and strengthening the missions we serve. The Quality Assurance (QA) Lead is responsible for overseeing the quality assurance program across Credit Card Operations, ensuring exceptional customer service, operational accuracy, regulatory compliance, and risk mitigation. This role leads a team of QA Analysts responsible for monitoring customer interactions, operational processes, and transaction activities to ensure adherence to company standards and regulatory requirements. The QA Lead serves as a strategic partner to Operations, Customer Support, Fraud, Disputes, and Compliance teams by identifying quality trends, driving continuous improvement initiatives, and enhancing the overall customer experience. This is a hybrid position based in Vienna, VA. SteerBridge Strategies is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants and employees are treated with respect and dignity-regardless of race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any other characteristic protected by law. We also provide reasonable accommodations for individuals with disabilities in accordance with applicable laws. If you require assistance during the application process, we encourage you to reach out so we can support your needs.

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