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Bilingual (Spanish/ Cantonese/ Korean/ Vietnamese ) Customer Support Specialist (Onsite-Pittsburgh)

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blinkhealth logoBlinkhealth · Chesterfield, MO
Full-timeOn-site1mo ago30+ days old, may be filled
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Responsibilities

  • Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
  • Provide patient care to accurately support pharma programs and triage to appropriate teams when required
  • Strive to meet and exceed structured performance targets.
  • Document all call information and data discovery according to operating procedures
  • Utilize Knowledge Base materials as a foundation for resolving inquiries
  • Maintain confidentiality of patient and proprietary information
  • Develop a working knowledge of company related security and privacy practices.
  • Participate in continued education on product changes, new features and product launches
  • Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes

Requirements

  • Bilingual proficiency required : Spanish, Cantonese, Korean, or Vietnamese, with strong command of the English language
  • High school diploma or GED required, Bachelor's degree strongly preferred
  • Customer service or inbound call center experience required
  • Healthcare, pharmacy or other relevant industry experience strongly preferred
  • Strong verbal and written communication skills
  • Sound technical skills, analytical ability, good judgment, and strong operational focus
  • A passion for providing top-notch patient care
  • Ability to work with peers in a team effort and cross-functionally
  • Strong technical aptitude and ability to learn complex new software
  • Location/Hours:
  • Availability Monday-Friday 9: 30AM-5:30PM, 10:30AM- 6:30PM, 11 AM- 7 PM, 12 PM - 8 PM OR 1 PM- 9 PM EST
  • OR open for availability for 4 day 10 hour shifts from 10am-8 pm EST
  • Availability for rotating Saturday shifts 9 AM -5 PM EST
  • Scheduling flexibility, as your schedule may change over time according to business needs

Benefits

Medical, dental, and vision insurance plans that fit your needs401(k) retirement planPaid time off, sick time & holidaysPaid parental/baby bonding leaveDaily meal stipend for onsite marketplacePre-tax transit benefits and free onsite parking#blinkindeedWhy Join Us:We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.Health insuranceDental insuranceVision insurance401(k)Equity / stock optionsParental leave

Additional Information

Company Overview: Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! We're seeking Bilingual Customer Support Specialists - Spanish, Cantonese, Korean, or Vietnamese proficiency required his is a fully On-site role in Robinson Township, Pittsburgh OR Chesterfield, Missouri

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