FM Category Lead (Hard FM)

About the role

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. WHY YOU'LL LOVE WORKING HERE At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. JOIN US Our uniqueness comes from a combination of many things - our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it's our people who make us who we are. Take the next step in your career together with us. The journey starts here. We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in

Responsibilities

• Your responsibilities include, but not limited to:
• Provide end-to-end category leadership within Hard FM, covering technical assets, maintenance strategies and supplier governance
• Develop and maintain global Hard FM strategies, standards and operating models aligned with brand, sustainability and cost targets
• Act as a global subject-matter expert within Hard FM, supporting markets with guidance and best practice
• Lead asset, service and energy planning to enable fact-based steering and long-term performance
• Define and follow up on KPIs, performance reviews and improvement initiatives across markets
• Drive consistency through standardised processes, SLAs, contracts and governance models
• WHO YOU'LL WORK WITH
• In this role, you'll partner closely with FM and Facility Managers in markets, Procurement Strategists, Store Development, Controlling, Sustainability and other global functions. You will also collaborate closely with suppliers and service partners to ensure strong delivery and compliance.

Requirements

• We are looking for people with...
• At least 5-10 years experience in Facilities Management, Category Management or Supplier Management within Hard FM
• Bachelor's degree within Facilities Management, Engineering (Mechanical, Electrical, Building Services) or Property/Construction Management
• Experience working with Facility Asset Management and CAFM Systems
• Strong understanding of FM systems, performance steering and technical or service-based KPIs
• Experience implementing FM strategies and managing vendor performance across multiple sites or markets
• And people who are...
• Analytical and structured, with the ability to balance strategic and operational perspectives
• Confident communicators who can influence and align stakeholders across markets and functions
• Proactive and solution-oriented, comfortable leading initiatives from idea to implementation
• Collaborative and supportive, with a strong focus on knowledge sharing and capability building
• ADDITIONAL INFORMATION

Benefits

Additional Information

Are you interested in shaping how Hard FM is managed at a global scale? We're looking for a FM Category Lead within Hard FM to join our Global Facilities Management team. In this role, you will have a direct impact on customer experience, operational efficiency and long-term asset value across our global store portfolio. You will own the Hard FM category end-to-end, from asset strategies and technical standards to performance setting, supplier governance and continuous improvement across markets.

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