Retail Manager

Responsibilities

• Hire and train staff to provide a memorable and uniquely Meow Wolf level of service to guests
• Directly supervising retail leads, gift shop staff, and warehouse staff
• Executing store inventories and cycle counts
• Managing the retail department budget
• Managing the retail on-site warehouse department
• Carry out supervisory responsibilities in accordance with company policies and applicable laws
• Initiate, encourage, and maintain internal and cross-departmental communication
• Models and enforces proper cash management protocols by delivering POS training to staff and following company policies for cash handling and cash room compliance
• Assures the store is properly stocked and visually merchandised as required
• Directly support all site initiatives including, but not limited to, the role-playing element required of all staff members when interacting with guests
• Fulfill all manager on duty duties, skills, and knowledge, including the ability to perform any role within the retail department
• Work with the Scheduling Manager to ensure work centers are staffed efficiently and effectively
• Providing feedback and reviews for all retail staff; maintaining high quality staff performance
• Analyze customer feedback and suggest ways to improve product lines
• Actively listen to and resolve complaints
• Set and maintain high standards of organization and cleanliness throughout the gift shop
• Respond to injuries and emergencies appropriately
• Managing, reviewing, and signing off on payroll for all hourly employees
• Making projections for hiring needs and completing hiring procedures
• With Human Resources, recommending and developing retail staff training
• Recommending, creating, and communicating policies and procedures
• Maintaining knowledge of events, special programs and projects and communicating them to the staff
• Tracking fluctuations in visitation numbers and adjusting staffing levels accordingly
• Other duties as assigned
• Required Qualifications
• Minimum 5 years management experience in retail, exhibit, attraction, museum, or other public space/entertainment/operations environment
• Proven work experience as a Retail Manager or similar role
• Prior experience with visual merchandising
• Hands-on experience with point-of-sale systems
• Proven experience developing, managing and achieving budgets
• Strong service skills and welcoming demeanor required
• Ability to work a flexible schedule including weekdays, weekends, evenings, and holidays
• Experience training staff and identifying training needs
• Adult + Child + Infant CPR, AED, and First Aid certification preferred
• Bilingual, especially but not limited to English and Spanish preferred
• Excellent customer service, communication and organizational skills
• Ability to lead and manage staff
• Good judgment in difficult and complicated management situations
• Ability to maintain an appropriate, dispassionate demeanor in emergencies, difficult custom

Benefits

Additional Information

Privacy Notice for California Applicants and Employees Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Meow Wolf opens portals of possibility. Come as you are! We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration. Our Vision is to be the world's leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world. We share a strong commitment to Belonging through our values of: Collaborative Creativity : We believe the act of creating together amplifies possibilities. Provocative Playfulness: We celebrate the unexpected because it is the doorway to discovery. Outsiders Welcome: We are all outsiders at heart, and we create space for everyone to feel like they belong. Authentic Compassion: We are "kind punks" - supportive to each other and standing up for what we believe in. Audacious Courage: We have the courage to radically reinvent ourselves to push the boundaries of art. If this all sounds like YOU, read on.... Job Description: Job Disclosures: Location: (On-site) Los Angeles, CA

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