Customer Service Representative

Responsibilities

• You'll be the voice of Action Garage Doors-supporting customers through phone, email, and chat while creating outstanding service experiences that keep them coming back. You'll:
• Deliver top-notch service with a positive, empathetic, and professional approach.
• Handle a high volume of calls with confidence and efficiency.
• Work across multiple channels (email, chat, phone) to solve problems and provide updates.
• Think on your feet, research solutions, and provide helpful, friendly responses.
• Keep accurate records of customer interactions and transactions.
• Recognize opportunities to recommend additional services that benefit the customer.
• Work closely with technicians and team members to ensure seamless service.
• Learn our services inside and out-becoming a go-to expert.

Requirements

• 1+ year in a customer service role (bonus points if it's in home services or tech!)
• Excellent communication and active listening skills.
• Strong organization, time management, and multitasking abilities.
• Friendly, adaptable, and calm under pressure.
• Familiarity with ServiceTitan is a big plus (but not required-we'll train you!).
• A team player who's excited about growth and making a real impact.
• High school diploma or equivalent.
• Why You'll Love It Here:
• Team-first culture where your contributions matter.
• Opportunities for advancement -we love to promote from within!
• Respect, recognition, and rewards for hard work and dedication.
• Hands-on training and mentorship to help you shine.
• A chance to build a career with a growing, respected local company .
• This position is based in our Meridian, ID office-where great things are happening every day.
• What we have to offer you!
• Benefits - Health, Vision, Dental, PTO, Holidays, 401k and matching
• Employee Discount
• Employee Referral
• You will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued success
• Our focus on growth will create many opportunities to take on more responsibilities and develop into senior roles
• All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.
• *This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.
• Pay Range
• $20 - $22 USD

Benefits

Additional Information

Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team? Let's Talk. Your Future Starts Here! At Action Garage Doors , we're more than just a small business-we're a close-knit team with BIG goals and even bigger opportunities . If you're someone who loves working with people, enjoys solving challenges, and shines in a team-driven environment, we want you on our side. We're on the lookout for a friendly, proactive, and driven Customer Service Representative to join our growing crew. This is more than just a job-it's a chance to build a meaningful career where you'll be empowered, appreciated, and given the tools to succeed.

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