Fraud Prevention Representative

Responsibilities

• Position will be responsible mainly for:
• Development and maintenance of fraud detection tool (Wotan)
• Participation on development of new detection methods
• Conducting of deeper investigation of returned alerts related to agent fraud
• Building automated or semi-automated reports
• Preparing ad hoc reports
• Participation on development in area of AI with focus on detection, investigation and reporting
• Additional: Division of work in percentage (please note that this is subject to change depending on business):
• Administration - [30%]
• Reports Management - [0%]
• Business Development - [70%]
• Customer Service - [0%]
• Main KPI's
• The KPI's which the performance of this role is specifically measured. Quality Check all returned alerts based on setup threshold and on time
• Management of wotan development and maintenance
• Competencies
• English - B2
• MS Excel - standard knowledge of excel - basic functions (IF, SUM, COUNT...) VLOOKUP, pivots
• MS Outlook
• SQL
• Python

Requirements

• Assertive communication
• Willingness to learn
• Be cooperative and be able to accept possible changes
• Qualifications and education requirements
• Student at university
• Finished High School

Benefits

Additional Information

JOB TITLE: Fraud Prevention Representative Business Unit/Function: Centralized Services - Fraud Prevention Reports to: F raud Prevention Manager Direct no. of reports: 0 Collaborations (work with/support): GB Local offices and units within CSC BA Location (entity code and cost center) : Slovakia - Bratislava, SK11 Global Blue Slovakia s.r.o., OP060010 Ops - Security Job type: [Perm/Fixed] Fixed Workload: [Part Time] 50% AWM Designation (natural habit. clasif.) : Collaborator - 20-40% office presence/ week AWM % or days in hub office: 20% SOX Controller: NO SOX Preparer: NO Purpose of the role The main purpose is position is to help us with development of data detection, both tool & logic, conducting investigation of specific alerts and participation on AI development

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