Customer Service Manager

Responsibilities

• Deliver exceptional customer service by ensuring every client enjoys a seamless and personalized experience from enquiry to post-treatment follow-up.
• Lead and oversee the front desk and customer service operations, ensuring the highest standards of professionalism and hospitality.
• Respond promptly to enquiries across phone, WhatsApp, email, social media, and other digital platforms, converting leads into appointments.
• Handle customer feedback, concerns, and service recovery professionally to maintain high levels of client satisfaction.
• Build long-term relationships with clients through proactive follow-ups, appointment reminders, and personalized communication.
• Create engaging and creative social media content, including posts, reels, stories, and promotional campaigns that align with the clinic's branding.
• Manage and maintain the clinic's social media platforms by planning, scheduling, and publishing content consistently.
• Work closely with the marketing and clinical teams to promote treatments, new services, seasonal campaigns, and special events.
• Monitor social media engagement, customer feedback, and campaign performance, providing recommendations for continuous improvement.
• Assist in planning monthly marketing calendars and promotional activities to increase brand awareness and client engagement.
• Support daily clinic operations and administrative duties while maintaining a positive and welcoming environment.

Requirements

• Degree in any related field.
• Minimum 1 year of experience in customer service, hospitality, clinic operations, or a similar leadership role. Experience in the aesthetic, beauty, healthcare, or wellness industry is an advantage.
• Excellent verbal and written English communication skills.
• Strong customer service mindset with a genuine passion for delivering outstanding client experiences.
• Creative with an eye for aesthetics and the ability to produce engaging social media content.
• Familiarity with social media platforms including Instagram, Facebook, TikTok, and XHS.
• Experience using Canva or similar design and content creation tools is highly advantageous.
• Strong organizational and multitasking skills with the ability to prioritise in a fast-paced environment.
• Positive attitude, self-motivated, proactive, and able to work independently as well as collaboratively within a team.
• Sales-oriented with confidence in recommending treatments, promoting packages, and converting enquiries into bookings.

Benefits

Additional Information

We specialize in delivering advanced medical aesthetic treatments with a strong focus on patient care, technology, and results. We are looking for a proactive and customer-focused Customer Service Manager who is passionate about delivering exceptional client experiences while bringing creativity to our social media presence. If you enjoy building meaningful relationships, leading a customer-centric team, creating engaging content, and contributing to business growth, we'd love to hear from you.

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