Toy Store Associate Lead

About the role

The Toy Store Associate Lead supports store leadership by ensuring smooth daily operations, exceptional guest experiences, and a positive team culture. Acting as a bridge between associates and management, this role provides direction, coaching, and operational support while modeling excellence in hospitality and efficiency. Must be able to work a minimum 3 days per week including Saturday. Full time hours are available though. What Your Impact Will Be: Operational Excellence Partner with store management on schedules, staffing, and workload distribution. Serve as a trusted keyholder; assist with opening, closing, and cash handling procedures. Maintain store security, compliance, and merchandising standards. Review sales reports and ensure store readiness daily. Adapt to shifting priorities and business needs. Support inventory management processes, including receiving shipments, stock replenishment, cycle counts, and maintaining accurate inventory records. Leadership & Team Support Train, mentor, and onboard new associates to foster teamwork and growth. Provide feedback, coaching, and communicate updates through daily huddles. Coordinate breaks and schedules to maintain operational flow. Guest Experience & Sales Execute visual merchandising standards and promotional displays in accordance with brand guidelines. Conduct routine sales floor walks to identify merchandising opportunities, replenish product, and ensure store appearance standards are consistently maintained. Deliver exceptional guest service with expertise in cashiering and engagement. Resolve guest concerns with empathy and professionalism. Promote a fun, welcoming environment aligned with Mattel's mission of inspiring play. Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including

Requirements

• 1-2 years of retail, hospitality, or customer service experience; leadership or keyholder experience preferred.
• Strong communication, problem-solving, and team motivation skills.
• Dependable, adaptable, and committed to operational excellence.
• Experience with inventory management, stockroom operations, or visual merchandising preferred.
• Ability to lift up to 40 pounds and safely move merchandise throughout the store and stockroom.
• Flexible availability including weekends, holidays, and varied shifts.
• Additional Information
• How We Work:
• We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Additional Information

Company Description CREATIVITY IS OUR SUPERPOWER. It's our heritage and it's also our future. Because we don't just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard-when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers. Job Description

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