Distributor Relationship Manager

Responsibilities

• Ability to interact and build positive relationships with assigned North American and International Distributors.
• Effectively handle phone calls, emails, web and fax transactions to ensure customer/consumer satisfaction by supporting Allegion's Key Performance Indicator's (KPIs).
• Act as a liaison with sales personnel, distributors, and service personnel to meet and exceed customer expectations.
• Consistently improve and manage customer communication flow on promotions and product information.
• Update, maintain, and analyze customer account profiles.
• Be an involved business partner. Take ownership while exercising good judgment and propensity to effect change.
• Maintain working knowledge of all company products, services, and promotions.
• Operate under Allegion guidelines when resolving issues.
• Attend meetings as required to represent the department and company.
• What You Need to Succeed:
• Associate's Degree or 3-5 years of account/customer management experience.
• Experience with order management system.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, outlook email, etc.)
• Must be reliable and have a positive attitude.
• Demonstrate initiative and willingness to overcome challenges.
• Excellent written and verbal communication skills.
• Ability to work effectively in a team setting or individually as may be required.
• Must be able to balance multiple priorities in a high call volume environment while maintaining professional and courtesy customer interactions.
• Ability to recognize and adapt to change.
• Additional Preferred Skills or Qualifications
• Bachelor's Degree.
• Experience with SAP order management system.
• Effective negotiation skills.
• Export/Import Compliance
• High level of enthusiasm and passion for excellence.
• Excellent critical thinking, analytical, leadership, organization, and interpersonal skills.
• Ability to work across organizational boundaries and levels.
• W hy Work for Us?
• Allegion is a Great Place to Grow your Career if:
• You're seeking a rewarding opportunity that allows you to truly help others . With thousands of employees and customers around the world, there's

Benefits

Additional Information

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup's With Distinction honor - a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures. Distributor Relationship Manager, Stanley Access Technologies - Remote Conneticut Stanley Access Technologies , a division of Allegion, is recognized as an industry leader in the manufacturing, installation, and servicing of automatic doors. Our growing product and service offerings have driven significant growth for our service business. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others. Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position. Distributor Relationship Manager The Distributor Relationship Manager will support our North American and International Distribution Sales Channels, working closely with all our distribution partners and handling customer inquiries, sales order maintenance needs and problem resolution. In addition, they will be responsible for order management and ensure compliance is strictly followed. At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That's why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you're working remotely or collaborating in person, we're committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance. While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company's discretion.

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