Manager, Workplace Experience

About the role

The People & Talent team at Airwallex is dedicated to attracting and developing the brightest and most ambitious minds to drive our company forward. We are a global, vibrant, and dynamic team with a focus on creating a positive and inclusive work environment that fosters growth and innovation. Through innovative programs, strategic People & Talent initiatives, and a deep understanding of our organization's needs, we cultivate a collaborative and engaging environment that fuels Airwallex's continued growth and success.

Responsibilities

• This role is required to be in-office Monday through Thursday from 9am-5pm. This is a full-time, salaried/exempt position.
• This role is based in San Francisco.
• Oversee all facilities management and services to ensure seamless operations for the SF office and regional hubs (Austin, New York).
• Manage the Workplace budget, including operating expenses, and analyze cost-effective measures for space optimization.
• Establish and enforce Workplace objectives, policies, and operating procedures, ensuring compliance with health, safety, and local regulations.
• Track key performance indicators (KPIs), such as in-person metrics and space efficiency, to provide leadership with actionable insights.
• Cultivate and manage vendor partnerships (e.g., Real Estate, Property Management, F&B) to maximize value and oversee the office Food & Beverage program.
• Lead cross-functional project planning (with IT, Finance, Security, HR) for new office-build initiatives and manage internal workplace communications.
• Provide first-instance support for office equipment and facilities in partnership with IT.
• Coordinate all in-office events for employees and serve on the Culture Committee to drive culture initiatives.
• Manage workplace and wellbeing projects in cooperation with global Workplace Experience leads.
• Create and manage a warm, welcoming guest experience and a scalable guest management system.
• Provide operational support to the People & Talent (P&T) team, including assistance with hiring, onboarding/offboarding, benefits administration, and systems administration.
• Assist the Talent team with onsite interviews and creating a world-class candidate experience.
• Serve as backup support for the People Operations and Talent teams, and take on ad hoc projects as needed.
• Manage a small Workplace Experience team (1-2 people) including a mix of full-time staff and contractors.

Requirements

• We're looking for people who meet the minimum requirements for this role.
• 5 years in a people-focused role such as workplace experience, employee engagement, office management, facilities, or hospitality events management.
• 1-2 years of experience managing people, vendors, or cross-functional projects with demonstrated leade

Benefits

Additional Information

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles . You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next.

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