Head of Integration Experience

Responsibilities

• Develop, maintain and continuously evolve the full suite of integration tools, including pre-certification sandboxes, emulators, developer hubs and journey-design tools, to enhance the end-to-end integration experience
• Own the ongoing upkeep, governance and content quality of developer portals and hubs, ensuring API documentation, guides, SDKs, sample code, release notes, sandbox access and certification materials remain accurate , discoverable and easy - to - use.
• Foster c ollaborat ion across product, engineering and developer experience teams to prioritise and deliver features that simplify integration journeys and enhance developer, agent, merchant and partner experiences
• Ensure deep, well-maintained integrations exist with key third -party platforms, including ECRs, carts and ERPs, providing merchants plug-and-play connectivity to our complete product suite
• Drive the evolution of integration capabilities in line with global commerce trends and third-party ecosystems while also m onitor ing and address ing market friction points across the integration journey, continuously improving tools and support models to meet evolving customer needs

Requirements

• Strategic mindset, with the ability to translate market trends, commercial priorities and integration needs into clear product direction.
• Customer focus, ensuring merchant, partner and developer needs shape integration tools, services and support experiences.
• Global perspective, recognising regional market needs and designing integration experiences that scale across geographies and channels.
• Strong understanding of developer portal operations, content governance, onboarding journeys, API documentation quality, sandbox tooling and support models that create low-friction developer and agent experiences.
• Working knowledge of AI governance, security, privacy, consent, authentication, authori s ation and audit requirements relevant to APIs supporting agentic commerce, delegated checkout and autonomous or assisted transaction flows.
• Collaboration across the enterprise to align product, engineering, commercial and customer-facing teams around shared integration goals.
• Builds effective teams by creating focus, trust and accountability across multidisciplinary groups delivering integration capabilities.
• Cultivates innovation by encouraging new approach

Additional Information

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Ready to take your career global? Make your mark at one of the biggest names in payments. We're looking for an experienced Head of Integration Experience to join our ever evolving team and help shape the future of global commerce. This role exists to lead, own and evolve the end-to-end integration lifecycle across our product ecosystem, including the suite of integration tools, services and digital real estate that enable merchants , agents, developers and partners to integrate with ease. The role ensures these capabilities deliver seamless, scalable , developer and agent- friendly experiences that accelerate merchant adoption, improve customer outcomes and reduce integration friction. It champions the technical enablement of merchants , agents and partners through robust, well-documented and turn-key integration solutions, while aligning technical roadmaps with commercial priorities and global commerce trends. By driving the evolution of integration capabilities and ensuring compatibility with key third-party platforms, ecosystems and emerging agentic commerce standards, the role helps create consistent, high-quality integration experiences that support growth across markets and channels. It is accountable for ensuring our developer hub remain s trusted, intuitive and the focal point for discovery, onboarding, testing, certification, support and ongoing service adoption.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at tsys? Share your experience