Customer Service/BDC Representative

Responsibilities

• As a Luxury Customer Concierge, you'll be the first point of contact for customers of our luxury dealerships - handling inbound and outbound calls, texts, and emails with professionalism and care.
• Deliver exceptional concierge-level service via phone, text, and email
• Schedule service and sales appointments for our luxury dealerships
• Follow up on appointment outcomes to ensure a seamless customer experience
• Log all customer interactions accurately in our Dealership Management System
• Collaborate with teammates to maintain a positive, supportive team environment
• Participate in ongoing training and development through Hendrick University

Requirements

• Strong verbal communication skills and a warm, professional phone presence
• Comfortable multitasking in a fast-paced, tech-enabled environment
• Computer and email proficiency
• A positive, competitive, and team-oriented attitude
• Availability Monday-Saturday within the 7:30 am-6:00 pm window
• Must successfully complete a background check, MVR, and pre-employment drug screen
• Industry Leading Benefits:
• Medical, dental, vision, and prescription coverage
• Basic life insurance + supplemental life, short- and long-term disability options
• 401(k) with company match
• Paid time off
• Employee Assistance Program
• Employee discounts on vehicle purchases, parts, and service
• Comprehensive employee recognition programs
• The Ricky Hendrick College Scholarship Program - available to eligible dependents of Hendrick employees
• Apply Today!
• Our recruiting team reviews applications promptly and our next training class is filling now. Submit your application and take the first step toward a career you can be proud of.
• Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf .

Benefits

Additional Information

Business Development Center - HIC Location: 6030 East Independence Blvd, Charlotte, North Carolina 28212 $20/hr + Monthly Performance Bonuses | Annual Earnings $42,000-$55,000 Ready to build a real career - not just work a job? Join Hendrick Automotive Group's Luxury Customer Concierge Center, where you'll support some of the world's most prestigious automotive brands from our state-of-the-art corporate facility in Charlotte. Built on a culture of People Development and Servant Leadership 12 Week Paid Training | We are invested in your success! Leadership Development | We promote primarily from within! Industry Leading Benefits (See Below) What You'll Earn $20.00/hour base pay Monthly performance bonuses - your effort directly impacts your paycheck Additional bonuses for growth certifications and development milestones Annual earnings potential: $42,000-$55,000 Your Schedule We operate multiple shifts to serve our customers, and schedules vary by team. All teammates should be available to work 5 days per week, Monday-Saturday , with shifts falling within a 7:30 am-6:00 pm window. Saturdays rotate - you'll work every other Saturday with a weekday off in exchange. Your specific shift will be confirmed during the hiring process.

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