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Client Care Counsellor

External
lifeworks logoLifeworks · Melbourne, Australia
Full-timeRemote2w ago
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About the role

We are seeking a compassionate and skilled Client Care Counsellor to join our dynamic team. In this critical role, you'll provide immediate crisis counselling and support to employees and their families through telephone and chat modalities. As a Client Care Counsellor, you'll manage clients facing urgent or crisis situations requiring immediate attention, conduct risk assessments, provide crisis containment, deliver single-session interventions, and connect clients with appropriate resources. This position plays a vital role in supporting mental health and wellbeing for clients across customer organizations, directly contributing to TELUS Health's mission to improve health outcomes and build a healthier future. Role & Responsibilities Provide immediate telephone crisis counselling and interventions to employees and family members of customer organizations Deliver immediate management consultation to key employees within customer organizations Provide immediate information and support for trauma or workplace intervention requests Respond to warm transfers of clients requesting to speak with a Counsellor upon initial contact Identify presenting problems and determine appropriate service response levels according to case response standards Assess client needs and provide telephone counselling when clients are not prepared to accept referrals or book appointments Support both individual employees and managers seeking assistance Manage high call volumes and chat sessions discussing mental health symptoms and life circumstances Offer counselling strategies and information to anyone reaching out for support Skills & Experience Required Essential: Minimum 2 years of counselling experience, specifically in managing risk calls and crisis management Experience with brief interventions via chat and telephone modalities Strong risk assessment skills regarding Child Welfare/Safety concerns, Suicide/Self-Harm, and Substance Abuse Professional qualifications in Counselling, Psychology, or Social Work Professional registration with relevant health professional body (AHPRA, AASW, ACA, or PACFA) Crisis intervention and containment skills Flexibility to work between 7am and 9pm (AEST) during weekdays Desirable: Experience in employee assistance programs (EAP) Knowledge of Australian mental health resources and support services Calm demeanor under pressure with excellent problem-solving abilities

Benefits

At TELUS Health, we offer more than just a job - we offer the opportunity to be part of a global movement empowering every person to live their healthiest life, while building healthier, happier workplaces across Australia and beyond.Competitive salary package with role-based incentives2 dedicated Wellbeing Days annually, plus Volunteer Days to give back through our charitable partnershipsComprehensive insurance coverage including Total Disability and Death CoverEmployee Assistance Program (EAP) and access to leading health & wellbeing platformsFlexible work arrangements - work remotely, in-office, or hybrid that suits your lifestyleAward-winning Amazing People Performance Development program to accelerate your growthCareer mobility across local and global locations within our 100,000+ team member organizationLinkedIn Learning account with unlimited access to thousands of professional courses6 employee-led Diversity & Inclusiveness resource groups with 7,000+ membersValues-driven, collaborative, and inclusive team culture united by our purpose to drive remarkable health outcomesA bit about usWe're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcHealth insuranceVision insurancePaid time offRemote work optionsFlexible schedule

Additional Information

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. Provides counselling services for Morneau Shepell's Employee Assistance Program (EAP) Client Care Counsellor Hybrid/Remote Working Arrangements About TELUS Health TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading-edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. Join our team and make a real difference in people's lives.

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