Interior Design Associate

Responsibilities

• ✨ Assist customers in selecting furniture, décor, and accessories for their homes
• ✨ Create room layouts and design suggestions based on customer needs and lifestyles
• ✨ Stay up to date on furniture trends, fabrics, colors, and design styles
• ✨ Work closely with the sales team to provide exceptional customer experiences
• ✨ Support special design projects and in-store events

Requirements

• ✨ Passion for furniture, home décor, and interior design
• ✨ Strong communication and customer service skills
• ✨ Creative eye for color, scale, and space planning
• ✨ Ability to learn product features and design principles
• ✨ Experience with design software is a plus but not required
• ✨ Design, retail, or customer service experience is helpful but not necessary
• Why You'll Love It Here:
• ✨ Paid training and mentorship
• ✨ Opportunity to build your design skills and portfolio
• ✨ Creative, team-oriented work environment
• ✨ Employee discounts on furniture and home décor
• ✨ Career growth opportunities within our company
• Job Description:
• KEY RESPONSIBILITIES (other duties as assigned):
• Drives Sales
• Contribute to store sales goals by selling furniture, accessories and services offered by La‐Z‐Boy
• Promote the Design program & assist the Designer to achieve established Design program sales goals
• Consistently execute the La‐Z‐Boy selling process and strive to provide a favorable experience to all customers.
• Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow‐up, after sale service and continuing contact with all previous and potential customers
• Maximize store promotions, marketing initiatives, and grassroots programs
• Maintain strong knowledge of the features and benefits of existing and new product lines
• Design Program
• Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service.
• Execute and champion the Design process following the established company guidelines
• Responsible for supporting design related functions in the store
• Customer Focus
• Provide the highest level of customer service to all current and future customers
• Ensure that each La‐Z‐Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process
• Effectively use Podium to ensure customer satisfaction and future follow‐up
• Make sound business decisions to deliver customer satisfaction and promote team environment
• Provide support by being responsive to incoming phone calls and emails
• Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience
• People
• Maintain a positive working relationship with all store employees
• Assist to train, coach and develop new peers on La‐Z‐Boy product knowledge and selling process/skills to achieve store sales goals
• Help promote and champion a culture of sales and service
• Operational Excellence
• Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries
• Responsible for accurately completing daily On‐Point system logs
• Show a sense of urgency, enthusiasm and excitement with the store team and customers
• Maintain adequate knowledge of company standards, product knowledge and internal processes and systems
• Consistently schedule deliveries with customers
• Responsible for opening and closing of the store

Additional Information

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves. If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you're ready to take your seat at La-Z-Boy Incorporated. WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT Job Summary: Entry-Level Interior Design Associate 🛋️ Love Home Décor, Furniture, and Helping People Create Beautiful Spaces? Join Our Team! We're looking for a creative and enthusiastic Entry-Level Interior Design Associate to help customers bring their design ideas to life. This is a fantastic opportunity for someone who has an eye for style, enjoys working with people, and wants to grow in the furniture and home furnishings industry.

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