Data & Reporting Manager

About the role

Data & Reporting Manager The Data & Reporting Manager is responsible for developing, maintaining, and enhancing reporting infrastructure and business intelligence solutions that support operational and strategic decision-making across Portland Glass. This role is accountable for recurring reporting, dashboard development, KPI tracking, data validation, and ad hoc analysis across sales, operations, customer service, field performance, and other core business functions. The position partners cross-functionally to deliver accurate, actionable reporting insights, improve reporting processes, and support data-driven decision-making throughout the organization. Bring your experience and be empowered to innovate. Develop, maintain, and improve dashboards, scorecards, and recurring reports that provide clear visibility into business performance. Partner with leaders across sales, operations, customer experience, field services, and other functions to define reporting needs, KPIs, and success measures. Own report distribution, reporting calendars, and recurring delivery processes to ensure stakeholders receive timely and accurate information. Build ad hoc analyses and decision-support reporting that help leaders identify trends, risks, opportunities, and performance gaps. Validate and reconcile data from multiple systems to improve data accuracy, consistency, and trust in reporting outputs. Document metric definitions, reporting logic, and dashboard standards to support consistency across the business. Collaborate with business systems, IT, and external partners to improve data access, source quality, and reporting efficiency. Identify opportunities to automate manual reporting processes and streamline how business data is collected and presented. Support leaders in interpreting results, understanding trends, and using data to drive action and accountability. Maintain appropriate confidentiality and discipline in handling sensitive business and employee-related data Perform other duties as required. What does success look like? In this role, success means creating reliable, easy-to-use reporting that gives leaders confidence in the numbers, improves visibility into performance, and reduces manual effort across the organization. The right candidate will help establish stronger reporting discipline, clearer KPI ownership, and better decision support without requiring Director-level scope. What Does Success Look Like? Delivers trusted, actionable reporting: Develops and maintains accurate dashboards, scorecards, and KPI reporting that leaders rely on to make informed business decisions. Improves visibility into business performance: Provides meaningful insights across sales, operations, customer experience, and field services by identifying trends, risks, opportunities, and performance gaps. Enhances data quality and confidence: Establishes strong data validation and reconciliation processes that improve reporting accuracy, consistency, and stakeholder trust in the data. Drives reporting efficiency and automation: Identifies and implements opportunities to automate manual reporting processes, reducing administrative effort while improving speed and reliability. Acts as a strategic business partner: Collaborates effectively with leaders across the organization to define success metrics, interpret results, and translate complex data into clear recommendations that drive accountability and performance improvement. Bring your skills and be inspired to achieve success. Ability to communicate effectively, both verbally and in writing, across technical and non-technical audiences. Ability to manage multiple priorities, reporting requests, and deadlines in a fast-paced environment. Detail-oriented with a high level of accuracy and commitment to data integrity and confidentiality. Ability to demonstrate problem-solving, analytical thinking, and sound judgment. Ability to work independently and collaboratively across cross-functional teams. Proficient in Microsoft Office Suite, including advanced Excel functionality, and reporting/visualization tools such as Power BI. Ability to demonstrate strong organizational and time management skills. Ability to analyze large data sets and translate business questions into actionable reporting insights. Ability to develop, maintain, and validate KPI reporting, dashboards, and performance metrics. Education & Experience: Bachelor's degree in Business, Analytics, Information Systems, Finance, Mathematics, or a related field; Proven experience with 5+ years in data reporting, business intelligence, analytics, or a related role. Strong experience building dashboards and reports using Power BI, Excel, and other reporting platforms. Demonstrated experience working with large data sets, validating information, and producing accurate, business-ready reporting. Strong understanding of KPI development, metric definition, trend analysis, and performance reporting. Equivalent combination of educa

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