Revenue Team Leader

About the role

F or Linklaters Office in Warsaw, we are currently recruiting for the Revenue Team Leader LGS role. Work arrangements: Hybrid model work: 2 days per week from the office located next to Rondo ONZ Contract: Employment contract with 3- month probation period Working hours: Revenue team typically works standard hours from 10:00 to 18:15. Your role As Revenue Team Leader you will lead a team of around 15 revenue professionals. You will coordinate and allocate work, ensure high-quality delivery in line with service level agreements (SLAs) and key performance indicators (KPIs), and oversee revenue services for multiple offices within a matrix organization. You will also deliver actionable insights, monitor the revenue lifecycle, enhance team capabilities, and enforce revenue-related policies. Strong leadership in complex environments and a focus on continuous improvement are essential for this role. Your role comprises of the following areas: Management of the Revenue Team Manage LGS Revenue team to ensure timely and accurate processing of RLC (Revenue Life cycle) transactions in line with agreed SLAs, Participate in planning and supervising knowledge transfer of an as-is process while incorporating certain immediate process improvements, Establish a culture of high performance and client centricity - focused on delivering best-in-class services to clients globally while optimising efficiency and effectiveness through continuous improvement, Set clear goals and expectations for the team, with the necessary direction and guidance to achieve them. Evaluate and integrate new tools and methodologies to enhance the revenue team's capabilities. Ensure training and development opportunities, Lead, motivate, and support a team of revenue professionals, ensuring accurate transaction processing and team effectiveness, Drive knowledge sharing and process improvements, maintaining service quality during any transitions, Foster a culture of high performance, client focus, and continuous improvement, setting clear goals and ensuring robust process documentation, Champion professional development, from hiring and onboarding through ongoing training and mentoring, Act as a point of contact for people matters, ensuring open feedback, high engagement and alignment with Linklaters' values. Maximize employee engagement and retention - creating a strong, stable team, Foster a culture of open feedback at all levels, ensuring there is space for feedback to be voiced, heard, and acted upon. Create an organisation with a mindset of process ownership and continuous improvement - ensuring data and metrics are seen as crucial by every team member. Delivery of Revenue services Oversee all stages of the revenue lifecycle, including Matter opening/closure, Billing, Time/OSI Transfers, Credit control, Cash allocation, Client Accounting, WIP Reporting, Support monthly cash and billing targets, involved in MEC for billing, Take the ownership and accountability for managing credit control and cash collections from clients in your team Ensure achievement of cash and billing targets and compliance with relevant regulations and controls, Drive standardization and automation of revenue processes, collaborating closely with internal finance and technology teams, Act as a local expert in e-billing, promoting best practices and process enhancements across teams, Drive standardization and automation under Revenue Lifecycle Programme, Work closely with the Billing CoE and Revenue Manager LGS to streamline processes and introduce new tools to the ways of working and implement global policies and processes within teams, Facilitate communication and collaboration between teams within the centre to streamline revenue-related activities (Client Accounting, AR, client finance, data & reporting hub, ebilling, Pricing etc), Ensure best-in-class delivery of service requests in accordance with agreed SLAs and OLAs. Stakeholder Management Serve as the main contact for local revenue leadership and business managers ( Revenue Managers /Advisors / Matter Managers and Practice), Build strong relationships with internal stakeholders, understanding and aligning with their evolving needs, Deliver reliable, transparent communication, regularly sharing updates, progress, and changes, Gather and act on feedback to ensure continuous improvement and stakeholder satisfaction. This list of duties and responsibilities is not exhaustive. It is intended to describe the general content of, and requirements for the performance of this job, and as such, the role may also include the undertaking of additional tasks as required. Apply if you: Offer 3 to 5 years of leadership experience gained in international, dynamic workplaces-preferably in the legal sector, Have a successful track record leading revenue teams and managing projects in global matrix organizations, Bring experience in building Order-to-Cash (OTC) teams , ideally within Global Business Serv

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