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Account Manager Denmark

External
Trustpilot logoTrustpilot · Copenhagen, Denmark
Full-timeOn-site1mo ago
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About the role

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews an

Responsibilities

  • Take ownership of a customer portfolio for the Danish market, acting as the primary point of contact.
  • Analyze market trends and customer behavior within Denmark to identify opportunities for improvement and growth.
  • Establish strong relationships with customers to ensure satisfaction, product adoption, and contract renewal.
  • Develop and implement tailored strategies to enhance customer satisfaction and value delivery specifically for the Danish market.
  • Ensure a premium experience by understanding client objectives and KPIs, and ensuring Trustpilot delivers against them.
  • Increase renewal rates and reduce churn.
  • Identify and successfully pursue upsell opportunities and new revenue streams.
  • Act as a trusted advisor, advocating client needs to internal support, product, engineering, and sales teams.
  • Successfully onboard clients and ensure they fully utilize their paid subscription.

Requirements

  • Fluent in Danish and proficient in English.
  • 1-3 years of Sales/Account Management/Customer Success experience, preferably in software industries, digital or online marketing.
  • A genuine commitment to deeply understanding customer needs and exceeding expectations. You view customer success as a revenue driver.
  • Experience managing a portfolio of customer accounts with a focus on achieving a high renewal/retention rate.
  • Proven experience in B2B sales or account management with subscription-based models.
  • Ability to build and maintain strong relationships with multiple stakeholders.
  • You thrive in a team-based environment and are excited by the opportunity to work regularly with colleagues in a Copenhagen-based setting.

Benefits

A range of flexible working options to dedicate time to what matters to youCompetitive compensation package + bonus25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your communityRich learning and development opportunities are supported through the Trustpilot Academy and BlinkistComprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental healthPaid parental leaveCentral office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go It's complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable priceRegular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socialsOpportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape roomsEmployee discounts to restaurants and shopsStill not sure?We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences along with how you will contribute to our working culture. Even if you don't feel you meet all the requirements, we'd still really like to hear from you!LI-JS1Health insuranceVision insuranceFlexible schedulePerformance bonusParental leave

Additional Information

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! We are seeking a customer obsessed Account Manager to join a pivotal new chapter for Trustpilot in our home market: Denmark. While Trustpilot is widely known, our mission is to ensure our Danish customers truly understand the deep value, strategic potential, and future direction of our platform. You won't just manage accounts-you will be the commercial driving force. In this pivotal role, you will own customer retention and expansion. You will act as a Trusted Advisor, developing long-term relationships and strategic success plans that ensure customers derive maximum value from Trustpilot's products. Your expertise will be key to driving retention, minimizing churn, and maximizing growth within this critical home market. You will be part of our newly founded team focused on our Danish market and based in our Copenhagen HQ, working directly with Country Manager Ana Marija. If you are passionate about becoming a Trusted Advisor and actively growing a market that matters, this is your opportunity.

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