Full Time Restaurant Service Staff (New Outlet)

Responsibilities

• Welcome every guest with a smile and ensure they are seated promptly.
• Present menu and provide detailed information when asked. (e.g. about portions, ingredients or potential food allergies).
• Prepare tables by setting up linens, silverware and glasses.
• Inform customers about the specials of the day.
• Offer menu recommendations upon request.
• Up-sell additional products when appropriate.
• Take accurate food and drinks orders, using POS ordering software, order slips or by memorization.
• Work closely with kitchen, service, and delivery team to ensure timeliness and accuracy.
• Coordinate seamless flow of dine-in, takeaway and delivery orders.
• Arrange table settings and maintain a tidy dining area.
• Greeting guests with genuine warmth and process bills accurately.
• Handle cash and digital transactions securely and efficiently.
• Manage reservations, walk-ins, and table allocations using the seating floor plan.
• Provide excellent customer service to guests.
• Uphold a calm, composed, and helpful demeanor during busy periods.
• Anticipate needs, solve issues proactively, and communicate clearly with both FOH & BOH team members.
• Check dishes and kitchenware for cleanliness and presentation and report any problems.
• Carry dirty plates, glasses and silverware to kitchen for cleaning.
• Job Requirements:
• Passionate about people and hospitality
• Energetic, positive, and ready to be part of a close-knit team
• Willing to learn and grow in a dynamic, fast-paced environment
• Strong communication skills in English and Mandarin
• Physically able to stand for long periods and carry food trays
• Prior F&B experience is a must.
• If you're a team player with a positive attitude and a passion for service, we'd love to meet you.
• ✨ Start your journey with us. Learn, grow, and shine together. ✨

Additional Information

🌟 We're Opening Soon - Be the Face of Our Brand! 🌟 Souper Tang is opening a brand-new outlet in Singapore, and we're looking for energetic and passionate individuals to join us on this exciting journey! If you love interacting with people and thrive in a vibrant environment, come be part of our growing team. We are hiring Service Crew who will play a vital role in creating memorable dining experiences for our guests. As a Service Crew, you are the heartbeat of our customer experience. From warmly welcoming guests, coordinating dine-in and takeaway orders, crafting refreshing beverages at the bar, to ensuring smooth cashier operations - you are key to delivering excellence in every interaction.

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