Senior Executive - Customer Service

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Job Summary Are you passionate about service excellence? Would you love to work for a global organization that is doing more good for people and planet? IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products. Global Business Services: Delivering streamlined, scalable support-enhancing efficiency, compliance and service excellence across the company. The role is based in Sri city , India. Be part of a creative, solution-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration Where You'll Make a Difference Manage end-to-end Order to Cash (OTC) operations, ensuring seamless order processing and customer satisfaction. Act as a key liaison between customers, sales teams, and internal stakeholders to deliver exceptional service. Drive operational excellence by ensuring timely order fulfillment, invoicing, dispatch coordination, and issue resolution. Support business growth through effective customer relationship management and proactive problem-solving. Contribute to continuous process improvement while maintaining SLA adherence and process compliance. What Makes You the Right Fit Bachelor's degree in Business, Commerce, Supply Chain, or a related field. Proven experience in Order Management, Customer Service, OTC, or Supply Chain operations . Strong understanding of the complete OTC cycle, including: Order Processing Invoicing & Billing Dispatch Coordination Customer Query Resolution Returns & Claims Management Hands-on experience working with SAP (SD/MM modules preferred) . Advanced Excel skills with expertise in: VLOOKUP/XLOOKUP HLOOKUP INDEX-MATCH Pivot Tables MIS Reporting Data Reconciliation & Analysis Strong communication, stakeholder management, and customer handling skills. Ability to work in a fast-paced environment while meeting SLA commitments. How Would You Stand Out? Experience coordinating with multiple functions including: Operations Production Quality Packaging Warehouse Logistics Taxation & Regulatory Teams Strong analytical mindset with the ability to identify trends and provide actionable insights. Experience creating dashboards, performance reports, aging reports, and sales analysis reports. Demonstrated ability to manage customer escalations, returns, claims, and complex issue resolution. Exceptional attention to detail, problem-solving capabilities, and decision-making skills. Ability to understand customer requirements and translate them into effective operational execution. Why Choose Us? Be part of a collaborative and customer-focused organization where your contributions directly impact business success. Work with global and cross-functional teams, gaining exposure to end-to-end business operations. Drive meaningful improvements through process excellence, analytics, and customer-centric solutions. Grow your career in an environment that values innovation, accountability, and continuous learning. Make a real difference by delivering outstanding customer experiences and operational excellence every day. IFF is an Equal Opportunity Employer. We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more

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