Customer Service Representative
External
Sila · Northfield, OHPrepare for this interview
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Responsibilities
- Answer incoming customer calls, texts, and chats
- Schedule service appointments and create customer records
- Help customers understand next steps and what to expect
- Ask great questions to identify customer needs
- Coordinate with dispatch and field teams
- Keep accurate notes and documentation in our CRM
- Provide calm, professional support during busy or stressful situations
- Deliver an exceptional customer experience every single day
- You're Going to Crush This Role If You:
- Love helping people
- Have a friendly, confident phone presence
- Can stay organized even when things get busy
- Enjoy solving problems and finding solutions
- Are comfortable learning new technology
- Can multitask without losing attention to detail
- Show up ready to work and support your team
- Take pride in creating positive customer experiences
- Bonus Points If You Have
- Customer service experience
- Call center experience
- Scheduling or dispatching experience
- ServiceTitan experience
- HVAC, plumbing, electrical, or home services experience
- (Don't worry if you don't have all of these-we can teach the right person.)
Benefits
Additional Information
Customer Experience Representative (CSR) Location: Jackson, MI Company: Jackson Comfort Services Be the Voice That Makes Someone's Day Better Ever called a company when something in your home wasn't working? Maybe the AC stopped cooling during a heatwave. Maybe the furnace quit on the coldest day of the year. Maybe there was water where there definitely shouldn't be. That's where you come in. At Jackson Comfort Services, our Customer Experience Representatives are the first voice our customers hear and often the person they remember most. We're looking for someone who genuinely enjoys helping people, solving problems, and creating great experiences. If you're positive, organized, love talking to people, and thrive in a fast-paced environment, we want to meet you. Why You'll Love Working Here At Jackson Comfort, we believe in five simple things: ⭐ Be Likeable ⭐ Be Ethical ⭐ Be Responsible ⭐ Be Knowledgeable ⭐ Be Reliable If that sounds like you, you'll fit right in.
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