Senior Operations Analyst

About the role

About MediaRadar: MediaRadar , equips marketing, sales and analytics leaders with the intelligence they need to stay ahead. Our platform delivers always-on, AI-enabled Creative, Competitive, Commercial and Market Intelligence-spanning ad strategy, media spend, creative assets and brand messaging across 30+ media channels and five million brands. With deep insights into more than 35 million ad and campaign assets and $280 billion in media spend, MediaRadar provides a single, interoperable source of truth that plugs seamlessly into enterprise analytics and AI systems. The result: faster, cleaner and more actionable intelligence that drives competitive advantage. Our Content & Data Operations team is the engine behind this intelligence. We work on turning unstructured global ad data into the highly accurate, AI-ready datasets that our clients rely on to make high velocity and impactful media decisions. Position Summary: About this Opportunity: The Sr. Operations Analyst is a recognized expert with deep, specialized knowledge and broad business understanding, setting technical and procedural direction for global, complex, high-impact initiatives. You will own the execution of strategic projects that span multiple stakeholders, apply your expertise to scale solutions across global teams and systems, and serve as a technical leader who raises the bar on quality, collaboration, and process excellence. This is a role for someone who operates with a high degree of business acumen, thrives on solving advanced technical and functional challenges, and is energized by driving meaningful improvements across global operations. About the Team: The Content & Data Operations team sits at the center of MediaRadar's intelligence platform. Sr. Operations Analysts play a pivotal role in this ecosystem - owning creative types and priority industries at a global level, driving process improvements, partnering cross-functionally with Product, Commercial, Governance, and ML teams. You will set standards, champion quality, and ensure our operations run at peak performance. Primary Responsibilities and Impact Drivers: (not limited to) Global Operations Ownership Own a creative type and a priority industry at a global level, maintaining connections with Operations Analysts for local processes and partnering with Product and Commercial to understand strategy. Participate in strategic cross-functional meetings representing Content & Data from a global perspective, providing process input and updates. Use data to make recommendations for improvements in global Operations for creative and/or industry processing, completion, and quality execution. Build requirements and make recommendations to Leadership and Product for creative flow enhancements to drive efficiency and quality. Advanced Troubleshooting & Quality Own advanced troubleshooting of client-driven issues and provide in-depth root cause analysis, including system and/or process updates as needed. Recommend standards for quality and SLAs for assigned creative and industry globally, in consultation with Operations Analysts, Quality Analysts, Product, Commercial, Operations Leadership, and Governance. Own and audit advanced client-specific requests and project work to ensure no omissions or errors exist. Participate in day-to-day quality exercises as needed. Project & Change Management Own global Operations strategic projects for process. Own project management for the effective rollout of global Operations system and/or process changes. Track the impact of system and process changes post-launch and drive continuous improvement factoring in efficiency and budget implications. Participate in innovation idea reviews and provide insight on impact and feasibility. Systems & Product Catalog Expertise Maintain master knowledge of Operations systems, creative types, and the product catalog. Create and update complex product records within a centralized Product Catalog while following strict governance standards. Serve as a point of contact for establishing ground truth and master knowledge of the product catalog. Participate in UAT of assigned creatives, providing structured feedback for system and process enhancements. Partner with Leadership for vendor communication for global creative and industry ownership and change management. Data & Business Insights Analyze data to make business recommendations and report on data volume, coverage, status, and other key performance metrics. Build and present advanced business cases and optimizations to Operations Leadership. Surface emerging risks and opportunities early, with enough context for fast decision-making. Role Mandate - How you will raise the bar You operate as a recognized expert and set the standard. You do not wait to be asked. You own your domain end to end. You drive execution with a cross-functional mindset, ensuring alignment across teams through effective collaboration. You apply deep expertise to scale solutions and raise the bar

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