UX Program Manager

About the role

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies. Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance. We have a flock of more than 1,700 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location. If working in a fast-paced, rapidly evolving company that is transforming one of the world's oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join "The Flock"! To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information - LinkedIn and Twitter . Duck Creek is a flexible-first company, and that remains core to how we work. As part of our Flying Together initiative, we're taking a more intentional approach to how teams come together, while continuing to support flexibility in day-to-day work. We're focusing hiring in designated locations, including our existing offices and key growth areas such as Boston, MA, Columbia, SC, Bolivar, MO, and the Bay Area, CA, where we are building stronger team presence and connection. We believe in bringing teams together for meaningful, in-person collaboration moments. Candidates should be within a reasonable distance of one of these locations and open to participating in those moments as guided by their team and leader. Expectations for in-person time will be shaped by the team and leader and will continue to evolve over time. TITLE : UX Program Manager We are seeking a strategic and highly operational UX Program Manager to help scale experience delivery across our product ecosystem. This role will lead operational programs supporting Product Design, UX Research, and Design Systems teams by building scalable workflows, governance models, prioritization frameworks, and AI-enabled delivery practices. The ideal candidate combines systems thinking, operational leadership, UX fluency, and cross-functional program management expertise . You will partner closely with Product, Engineering, Accessibility, Research, and Design leaders to improve organizational effectiveness, design consistency, delivery velocity, and user experience quality at scale. Potential Locations: Boston MA , Columbia SC, Bolivar MO.

Responsibilities

• UX Platform & Program Leadership
• Lead cross-functional UX programs across Product, Design, Engineering, Research, Accessibility, and Platform teams
• Drive operational alignment, roadmap coordination, governance, and delivery planning across UX initiatives
• Improve visibility into priorities, dependencies, risks, and overall UX delivery health
• Design Systems & Backlog Operations
• Support Design Systems governance, adoption, release coordination, and component lifecycle management
• Oversee UX and Design System backlog prioritization, intake, and roadmap alignment
• Partner with Product and Engineering leadership to balance strategic initiatives, accessibility, technical debt, and delivery priorities
• AI-Enabled Workflow & Operational Excellence
• Identify and implement AI-assisted workflows, automation opportunities, and operational improvements across UX teams
• Establish scalable operational frameworks, quality standards, metrics, and reporting practices
• Drive continuous improvement initiatives that enhance delivery efficiency, collaboration, and experience consistency
• What You've Done
• Required Qualifications
• 5+ years of experience in Program Management, DesignOps , Product Operations, UX Operations, or Technical Program Management
• Experience supporting Product Design and/or Design Systems organizations
• Strong understanding of agile product development and cross-functional delivery models
• Experience managing complex programs across distributed teams and stakeholders
• Excellent communication, facilitation, and organizational lea

Benefits

Additional Information

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at duckcreek? Share your experience